Francine Garnett
Winchester,CA
Summary
Technically-savvy Support Analyst and Military Veteran with a secret clearance and over 7 years of proven experience in the United States Navy. Passionate about delivering superior customer service through product education and support. Self- motivated work ethic with ability to perform effectively in an independent or team environment. Highly resourceful with proven history of tackling complex projects with superior results.
Overview
10
10
years of professional experience
Work History
Support Analyst
Oracle Cerner
01.2023 - Current
- Resolve technical issues identifying solutions and provide technical support by phone, email and desktop sharing.
- Investigate root cause of various technical issues by conducting research using available resources such as manuals or websites.
- Maintain accurate records of customer interactions and service requests.
- Resolve network connectivity problems for customers utilizing various networking protocols.
Account Coordinator
Freedom Forever Solar
Temecula, CA
09.2021 - 08.2022
- Examine contracts and finance information to ensure accuracy
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations
- Manage multiple queues at once while prioritizing based on greatest needs.
Administrative Assistant
U.S Navy- Various Location
San Diego, CA
03.2019 - 03.2021
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Co-ordinate and schedule executive meetings and events including agenda development and distribution, reservation of meeting rooms and preparation of supporting documents
- Monitor, manage, and evaluate projects and progress, analyze program data, and set deadlines
- Managed and maintained over 500 sensitive documents for co-workers, management, and executive personnel; resulted in 100% accountability
- Organized and managed paper and electronic filing systems in accordance with department procedures to record information and maintained documents
- Composed and distributed meeting notes, routine correspondence, and reports using standard clerical procedures; resulted in the dissemination of sensitive information with zero unauthorized disclosures.
Travel and Security Specialist
U.S Navy
San Diego, CA
03.2017 - 03.2019
- Received, filed, coordinate and disseminate secret messages to other employees within the department
- Oversee the coordination of security resources for member's travel
- Maintains official domestic and foreign travel records for Area personnel
- Prepares periodic or on-demand reports on foreign travel
- Served as a liaison between Member offices and United States Capitol Police (USCP) on matters related to travel security
- Received, examined and adjudicates applications for the issuance, amendment and replacement of passports forwarded by acceptance agents or presented by applicants or applicant representatives
- Interviewed a wide representation of passport applicants while maintaining constant alertness to the possibilities of fraudulent documentations or claims of identity.
Operations Assistant
U.S. Navy
San Diego, CA
10.2013 - 03.2017
- Read and interpreted technical documents blueprints to disassemble and reassemble equipment for repairs and component replacements
- Writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related Navy C5I TS/SCI development and over 400 Standard Operating Procedures (SOPs)
- Engaged in the troubleshooting of machinery malfunctions through the use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Completed daily, weekly, and monthly maintenance on gas turbine engines, generators and other related equipment.
Education
Associate of Science - Cybersecurity/ Information Technology
National University
03-2025
Associate of Science -
Vincennes University
12.2020
Skills
- Clerical Procedures
- Customer Service
- Time Management
- Spreadsheet Management
- Microsoft Office Suite
- Data Analysis
- Detailed Oriented
- Content Development
- Project Implementation
- Technical Assistance
- Troubleshooting and Diagnostics
- Application Support
Timeline
Support Analyst
Oracle Cerner
01.2023 - Current
Account Coordinator
Freedom Forever Solar
09.2021 - 08.2022
Administrative Assistant
U.S Navy- Various Location
03.2019 - 03.2021
Travel and Security Specialist
U.S Navy
03.2017 - 03.2019
Operations Assistant
U.S. Navy
10.2013 - 03.2017
Associate of Science - Cybersecurity/ Information Technology
National University
Associate of Science -
Vincennes University
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