Francine G. Dunn
Augusta,GA
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
12
12
years of professional experience
Work History
Advance Transitions of Care Supervisor (travel)
Cone Health
03.2025 - Current
- Assisting in hiring and training all staff, providing direct supervision, ongoing staff development and continuing training to employees
- Enhanced communication within the team by encouraging open dialogue among all members and hold quarterly staff meetings
- Improved employee survey results by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other leaders to develop workflows for Care without Delay for ARMC daily safety huddles, ED high utilizer care plan, Escalation pathways, and Length of Stay meeting.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Case Manager (PRN)
Wellstar- MCG
12.2023 - 06.2025
- Reviewed patients for length of stay, care and services to perform outcomes monitoring and variance analysis.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources for patients going back into community and home environments.
- Carried out day-day-day duties accurately and efficiently.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Case Manager (travel)
SSM St. Louis University
08.2024 - 02.2025
- Worked with medical teams, patients and families to implement effective treatment plans on Trauma ICU
- Collaborated with multidisciplinary teams to devise evidence-based treatment plans that improved patient satisfaction scores.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
Case Manager (travel)
University of Virginia
04.2024 - 08.2024
- Worked with medical teams, patients and families to implement effective treatment plans on Medical -surgical and Progressive Care Unit
- Assist in obtaining insurance authorization for nursing facilities and home health from insurance companies
- Arranged transportation and documented details of discharge
- Assist in scheduling post hospitalization appointments with primary care and specialty clinic for patients
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Case Manager (travel)
Ochsner Medical Center
05.2023 - 12.2023
- Worked with medical teams, patients and families to implement effective treatment plans on Observation Unit
- Assist in obtaining insurance authorization for nursing facilities and home health from insurance companies
- Arranged transportation and documented details of discharge
- Assist in scheduling post hospitalization appointments with primary care and specialty clinic for patients
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
Utilization Review Nurse (travel)
Exeter Hospital
01.2023 - 03.2023
- Conducted utilization review to verify medically necessary care is received in the correct status/setting by using Interquel and MCG.
- Furnished insurer with information to approve payment for hospitalization and worked to prevent insurance claim denials.
- Communicated with healthcare providers to facilitate continuity of care.
- Supervised and maintained all utilization review documentation through Midas
- Supported case management efforts for better patient outcomes through diligent monitoring of patient progress and adjusting care plans as needed.
Care Coordinator Manager
Augusta University Medical Center
09.2021 - 11.2022
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Onboarded new employees with training and new hire documentation
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Offered leadership, support and clinical expertise to over 20 employees within care coordination department to achieve outcomes
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
- Identified opportunities to optimize communication within inpatient and cross-continuum teams to drive effective patient flow and sustainable care transitions from hospital and home, within community care settings and implement supplemental care and services for high-risk patients.
Adjunct Clinical Nursing Instructor
University Of South Carolina
09.2020 - 12.2021
- Instruct and monitor nursing students, with assessment skills, medication administration, dressing changes, and other nursing skills in an acute healthcare facility
- Review and grade Concept Maps
- Evaluate student’s skills weekly, mid-term, and at end of semester
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Assessed student knowledge levels and abilities with detailed assessments.
Care Coordinator
Augusta University Medical Center
11.2015 - 08.2021
- Conducted utilization review to verify medically necessary care is received in the correct setting.
- Reviewed patients for length of stay, care and services to perform outcomes monitoring and variance analysis.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources. back into community and home environments.
- Carried out day-day-day duties accurately and efficiently.
Registered Nurse, Inpatient Psychiatric Unit
Augusta University Medical Center
02.2014 - 06.2016
- Provided direct patient care
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Organized and managed care of patients undergoing various therapies and procedures.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Utilized critical thinking skills to identify subtle changes in patient behaviors or symptoms that may indicate a need for immediate intervention or reassessment of treatment plans.
- Assessed the need for restraint or seclusion in accordance with facility protocols, prioritizing least restrictive measures when possible to promote patient autonomy.
Education
Master of Science - Nursing Education
South University
Savannah, GA01.2009
Bachelor Of Science - Nursing
South Carolina State University
Orangeburg, SC01.1994
Skills
- Customer engagement
- Strategic decision-making
- Coordinating discharge planning
- Team leadership
- Process documentation
- Effective communication
- Task assignment and encouragement
- Clinical utilization review
- Coaching and guidance
- Effective team cohesion
Timeline
Advance Transitions of Care Supervisor (travel)
Cone Health
03.2025 - Current
Case Manager (travel)
SSM St. Louis University
08.2024 - 02.2025
Case Manager (travel)
University of Virginia
04.2024 - 08.2024
Case Manager (PRN)
Wellstar- MCG
12.2023 - 06.2025
Case Manager (travel)
Ochsner Medical Center
05.2023 - 12.2023
Utilization Review Nurse (travel)
Exeter Hospital
01.2023 - 03.2023
Care Coordinator Manager
Augusta University Medical Center
09.2021 - 11.2022
Adjunct Clinical Nursing Instructor
University Of South Carolina
09.2020 - 12.2021
Care Coordinator
Augusta University Medical Center
11.2015 - 08.2021
Registered Nurse, Inpatient Psychiatric Unit
Augusta University Medical Center
02.2014 - 06.2016
Bachelor Of Science - Nursing
South Carolina State University
Master of Science - Nursing Education
South University