Francine Gill
Wallingford,PA
Summary
Experienced Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
PVH
03.2017 - Current
- Maintained customer satisfaction rating of 88% with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Executive Assistant
McKinsey & Company
01.2015 - 03.2017
- Screened large volume of calls and emails and initiated actions to respond to direct messages for executives
- Created travel expenses and reimbursements for executives
- Handled logistics, catering, agendas, and travel arrangements for meetings and event planning
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant to Managing Director
Elsevier
01.2007 - 01.2015
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Managed complex calendar scheduling with focus on proper allocation of executive availability
- Orchestrated successful sales conferences and associated travel for speakers and 200 attendees
- Trained junior office staff in correct procedures and reporting requirements
- Worked collaboratively with internal departments and external clients throughout Acquisitions, offering assistance and clerical support
- Processed travel expenses and reimbursements for executive team and senior management group.
Executive Assistant to Chief Financial Officer
MRINetwork
01.2005 - 01.2007
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Facilitated training and onboarding for incoming office staff.
- Answered high volume of phone calls and email inquiries.
Education
MASTER OF SCIENCE - EDUCATION
SAINT JOSEPH'S UNIVERSITY
Philadelphia, Pennsylvania06.2019
MASTER OF ARTS - HISTORY
LA SALLE UNIVERSITY
Philadelphia, Pennsylvania05.2011
BACHELOR OF ARTS - COMMUNICATIONS
TEMPLE UNIVERSITY
Philadelphia, Pennsylvania05.2000
Skills
- Creative problem solving
- Conference planning
- Team player
- Excellent time management skills
- Conflict management
- Calendar Management
- Office Management
- Event Planning
- Travel Administration
Timeline
Customer Service Representative
PVH
03.2017 - Current
Executive Assistant
McKinsey & Company
01.2015 - 03.2017
Executive Assistant to Managing Director
Elsevier
01.2007 - 01.2015
Executive Assistant to Chief Financial Officer
MRINetwork
01.2005 - 01.2007
MASTER OF SCIENCE - EDUCATION
SAINT JOSEPH'S UNIVERSITY
MASTER OF ARTS - HISTORY
LA SALLE UNIVERSITY
BACHELOR OF ARTS - COMMUNICATIONS
TEMPLE UNIVERSITY
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