Francine Gonzales
Buckeye,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Laboratory Manager
Seres Therapeutics
Tempe, AZ
10.2021 - Current
- Manage and maintain laboratory equipment, including calibrations, repairs, and preventative maintenance.
- Develop and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
- Oversee the day-to-day operations of the lab, including staffing and scheduling of personnel.
- Conduct quality control checks on samples for accuracy and precision.
- Facilitate train and develop training materials.
- Ordered supplies to maintain sufficient inventory levels in the lab.
- Review analytical data from processes to ensure accuracy and reliability of results.
- Evaluated processes and determined appropriate corrective action when needed.
- Collaborate with cross functional teams and external partners for system design and implementation.
- Adherence to annual budget and improved cost savings.
Center Manager, Assistant Manager, Operations Sup.
Grifols Biomat USA
Phoenix, AZ
12.2008 - 10.2021
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Analyzed financial data related to the center's operations such as expenses, profits and losses.
- Evaluated job performances of team members regularly through feedback sessions.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Motivated and led team members to work together to achieve targets.
- Supervised daily activities and performance of up to 40 regular employees.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Oversaw operations at high-volume, upwards of 400 procedures per day.
- Recruited new employees by conducting interviews and orientations for new hires.
Education
Bachelor of Arts - Healthcare Management
Southern Hampshire University
Manchester, NH07-2021
Skills
- Chemical Handling
- Hazardous waste management
- Equipment management
- Sample Processing
- Laboratory Management
- Cross-Functional Teamwork
- Data Interpretation
- Quality controls
- Procedure Monitoring
- Standard Operating Procedures
- Instrument Calibration
- Facilities oversight
- Lab equipment maintenance
- Employee Supervision
- Data Management
- Deviation Investigation
Timeline
Laboratory Manager
Seres Therapeutics
10.2021 - Current
Center Manager, Assistant Manager, Operations Sup.
Grifols Biomat USA
12.2008 - 10.2021
Bachelor of Arts - Healthcare Management
Southern Hampshire University
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