Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Francine Gonzalez

Bronx,NY

Summary

Dynamic Clinical Care Coordinator with a proven track record at Cooperative Home Care Associates, enhancing patient care quality through comprehensive care plans and effective discharge planning. Bilingual communicator skilled in patient safety and problem-solving, successfully reducing hospital readmissions while fostering a culture of continuous learning among clinical teams.

Overview

9
9
years of professional experience

Work History

Clinical Care Coordinator

Cooperative Home Care Associates
08.2022 - 11.2024
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.
  • Assisted in developing and implementing staff training programs, promoting a culture of continuous learning and professional development among clinical team members.

Front End Cashier Assistant

Wallgreens
02.2017 - 02.2020
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.
  • Assisted customers with finding products, providing them with a positive shopping experience.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
  • Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.

Group Leader

Little Wonders Childcare & Learning Center
09.2015 - 06.2017
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Supported staff with developing professional skills and abilities, uplifting team performance.

Education

Mathematical Sciences

John F Kennedy High School
99 Terrance Veiw Ave Bronx NY 10463

Skills

  • Vital signs monitoring
  • Organizational skills
  • HIPAA compliance
  • Patient safety
  • Bilingual communication
  • Cash handling
  • Customer service
  • Time management
  • Team collaboration
  • Problem solving
  • Patience and empathy
  • Cleaning and sanitizing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Clinical Care Coordinator

Cooperative Home Care Associates
08.2022 - 11.2024

Front End Cashier Assistant

Wallgreens
02.2017 - 02.2020

Group Leader

Little Wonders Childcare & Learning Center
09.2015 - 06.2017

Mathematical Sciences

John F Kennedy High School

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Francine Gonzalez