Francine Graham
St Louis,MO
Summary
Accomplished RN Case Manager at Barnes Jewish Hospital, adept in chronic disease management and compassionate care. Leveraged a multidisciplinary approach to enhance patient outcomes, achieving significant improvements in care coordination. Excelled in patient and family advocacy, ensuring adherence to HIPAA and fostering trust through effective communication.
Overview
17
17
years of professional experience
Work History
RN Case Manager
Barnes Jewish Hospital
11.2022 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Assistant Nurse Manager
Missouri Baptist Hospital
05.2021 - 11.2022
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
RN Clinic Manager
Frensenius Kidney Care
10.2019 - 05.2021
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Managed care from admission to discharge.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Pediatric Dialysis Nurse
Cardinal Glennon Children's Hospital
03.2013 - 10.2019
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Patient Care Technician
Cardinal Glennon Children's Hospital
11.2007 - 03.2013
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Bachelor of Science - Nursing
Webster University
St Louis, MO05.2019
Associate of Applied Science - Nursing
Forrest Park Community College
St Louis, MO12.2012
Skills
- Chronic Disease Management
- Discharge Planning
- HIPAA Compliance
- Multidisciplinary Approach
- Care Coordination
- Community Resources
- Case Management
- Compassionate and Caring
- Documentation
- Patient and family advocacy
Timeline
RN Case Manager
Barnes Jewish Hospital
11.2022 - Current
Assistant Nurse Manager
Missouri Baptist Hospital
05.2021 - 11.2022
RN Clinic Manager
Frensenius Kidney Care
10.2019 - 05.2021
Pediatric Dialysis Nurse
Cardinal Glennon Children's Hospital
03.2013 - 10.2019
Patient Care Technician
Cardinal Glennon Children's Hospital
11.2007 - 03.2013
Bachelor of Science - Nursing
Webster University
Associate of Applied Science - Nursing
Forrest Park Community College
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