Francine Gregg
Midlothian,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Senior Analyst
Travelers Insurance
Richmond, VA
01.2016 - 10.2019
- Successfully addressed improvement opportunities, ensuring customer and business needs were met effectively.
- Effectively resolved technical issues with programs and systems.
- Designed and implemented security/compliance measures to protect data.
- Analyzed data using descriptive statistics and predictive modeling techniques to pinpoint areas for system improvement.
- Supported the development of 20+ junior analysts by offering expertise in data analysis techniques and methods.
- Examined business requirements documents and formulated project plans accordingly.
- Conducted extensive industry and competition research.
- Created and organized clear guidelines for analytics projects encompassing processes, procedures, and best practices.
Analyst
Travelers Insurance
Richmond, VA
05.2013 - 01.2016
- Delivered consistent reports on potential sources of technical problems and inquiries, providing valuable suggestions to the product team.
- Optimized data integrity by making necessary modifications to the database structure.
- Evaluated output requirements and formats by studying business functions, state laws, contributing to the determination of operational objectives.
- Directed quality assurance efforts daily for maintaining product standards.
- Delivered comprehensive training initiatives aimed at elevating workforce competencies.
Senior Account Specialist
Travelers Insurance
Richmond, VA
10.2008 - 05.2013
- Reviewed insurance policies and contracts to determine coverage terms, conditions, and exclusions.
- Conducted detailed analyses of policyholder data to identify potential risks or opportunities for improvement.
- Maintained accurate records of all customer interactions using company database systems.
- Managed multiple accounts simultaneously while meeting deadlines for each one.
- Ensured that all processes were compliant with relevant laws governing the industry.
Education
Associate of Science - Business
Braxton School of Business
Richmond, VASkills
- Policy analysis
- Interpersonal and written communication
- Data Interpretation
- Teamwork and Collaboration
- Data Entry
- Problem-Solving
Accomplishments
- Member of Travelers Awards Committee
- Travelers PGA Golf Tour Committee
References
References available upon request.
Timeline
Senior Analyst
Travelers Insurance
01.2016 - 10.2019
Analyst
Travelers Insurance
05.2013 - 01.2016
Senior Account Specialist
Travelers Insurance
10.2008 - 05.2013
Associate of Science - Business
Braxton School of Business
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