Francine Hande
Boca Raton
Summary
Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Overview
19
19
years of professional experience
Work History
Sr. Program Manager, Business Services
Randstad
10.2022 - Current
- Manage the electronic onboarding program for 12+ brands sending an average of 1K employee packages per day in 2024 while coordinating with Legal, HR, Payroll, Benefits, and IT, to deliver a smooth onboarding experience; drive process improvements through data analysis and vendor system integration.
- Lead a blended team of 6 (US and India) responsible for system support and customer document management tickets collectively averaging 140 tickets per month with a resolution for system issues of 72% > a day and customer documents 58%
- Act as Subject Matter Expert for onboarding processes, resolving complex escalations and collaborating with customers and internal teams to identify efficiency opportunities and improve communication workflows.
- Partner with stakeholders to maintain the security, scalability, and compliance of business-critical documents and processes across multiple jurisdictions throughout the US.
- Coordinate cross-departmental projects exceeding $1M, working with IT and vendor to ensure timely and successful implementation.
- Manage relationships with electronic onboarding vendor, prioritizing system enhancements based on business needs while adapting to a dynamic environment.
- Develop and enforce auditing controls for 200+ documents spanning multiple brands to ensure system accuracy and compliance.
- Build and oversee the unemployment insurance (UI) program for all US brands, partnering with Tax leadership to mitigate costs and reduce state unemployment insurance (SUI) rates. Consistently outperform competitors on protest and win rates, achieving 26% savings of benefit avoidance totaling millions of dollars.
- Collaborate with unemployment vendor on a biweekly and monthly cadence to review metrics, interpret Department of Labor decisions, identify trends, and drive program enhancements.
- Optimize employee onboarding materials for UI compliance, adapting to state-specific requirements and regulatory changes while adjusting program strategies in response to pandemic-related challenges and evolving Department of Labor processes, coaching hiring managers to manage costs and minimize employee impact.
- Develop and deliver live and eLearning training programs in partnership with L&D to ensure ongoing UI program knowledge and compliance.
Principal, Business Services
Randstad
05.2020 - 09.2022
Mgr. Compliance & Special Projects
Randstad
06.2018 - 04.2020
- Managed unemployment vendor relationships, claims processes, and SLA negotiations; led quarterly training programs across multiple brands.
- Conducted Sarbanes-Oxley compliance audits focusing on pay and termination accuracy using HRIS data systems.
Manager, Compliance Training
Randstad
12.2015 - 05.2018
Operations Compliance Analyst
Randstad
01.2011 - 11.2015
Field Support Manager
Randstad
08.2006 - 12.2011
- Supported sales goals tracking, personnel management, and training for 80 employees.
- Led cost-saving initiatives and organized regional performance and engagement events.
- Coordinated administrative functions and staff recruitment efforts.
Education
Bachelor of Arts Degree - Organizational Effectiveness
Florida International University
Miami, FLSkills
- Program management
- Process improvement
- Data analysis
- Vendor management
Community Service
- President, Home Owner’s Association, Tiburon 1 Neighborhood, 2024-01-01, Present
- Volunteer, Jewish Federation, 2015-01-01, Present
- Co-Lead, Randstad’s “NetZero Emissions” Initiative, 2024-01-01, Present
- Champion, Randstad Well Program, 2022-01-01, Present
- Ambassador, Randstad’s “Meaningful Moments” Program, 2023-01-01, Present
Timeline
Sr. Program Manager, Business Services
Randstad
10.2022 - Current
Principal, Business Services
Randstad
05.2020 - 09.2022
Mgr. Compliance & Special Projects
Randstad
06.2018 - 04.2020
Manager, Compliance Training
Randstad
12.2015 - 05.2018
Operations Compliance Analyst
Randstad
01.2011 - 11.2015
Field Support Manager
Randstad
08.2006 - 12.2011
Bachelor of Arts Degree - Organizational Effectiveness
Florida International University