Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Francine Heit

Las Vegas,NV

Summary

Dynamic leader and problem solver with a proven track record at Lisa Kline INC, enhancing business operations through meticulous time management and exceptional customer service. Spearheaded initiatives that significantly improved client satisfaction and streamlined processes. Skilled in multitasking and fostering strong relationships, demonstrating a strong work ethic and attention to detail.

Knowledgeable with proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.

Overview

23
23
years of professional experience

Work History

Personal Assistant

Lisa Kline INC
01.2014 - 03.2020
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.

Reception Manager

Elite Med Spa
09.2009 - 04.2014
  • Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
  • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
  • Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
  • Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
  • Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
  • Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.

Owner

Get Tan INC
02.1997 - 03.2008
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

High School Diploma -

Basic High School
Henderson, NV
12-1991

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Time management expertise

Accomplishments

  • Customer Service - Managed high turn-over rate while maintaining quality service.
  • Customer Service - Developed long-term relationships with customers which increased repeat business.

Timeline

Personal Assistant

Lisa Kline INC
01.2014 - 03.2020

Reception Manager

Elite Med Spa
09.2009 - 04.2014

Owner

Get Tan INC
02.1997 - 03.2008

High School Diploma -

Basic High School

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Francine Heit