Summary
Overview
Work History
Education
Skills
Timeline
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Francine Hoggard

Fair Lawn,NJ

Summary

Seasoned Operations/Product Owner and talented leader with over five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Highly motivated to apply analytical skills and solution-oriented thinking to manage and further improve products, and their respective business processes, while keeping user experience a top priority.

Overview

13
13
years of professional experience

Work History

Onboarding Operations Manager/Product Owner, VP

JPMorgan Chase
09.2021 - Current
  • Supervised onboarding operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led change management initiatives across various departments, successfully implementing new processes while minimizing disruption to ongoing operations.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Recently created and implemented requisition process for 40,000+ contingent workers onboarded annually, resulting in better controls, simplified onboarding workflow, and improved user experience

Onboarding Operations, Associate

JPMorgan Chase
09.2013 - 09.2021
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering positive work environment and promoting professional growth.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for internal and external stakeholders.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Guest Engagement Coordinator

Liberty Science Center
07.2011 - 08.2013
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Oversaw recruitment efforts to attract top talent, leading to increased overall staff quality and skill sets.
  • Implemented innovative onboarding processes to quickly integrate new hires, reducing ramp-up times significantly.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Implemented transition in process from Excel to online scheduling for better efficiency with budgeting and to ensure adequate coverage

Education

Bachelor of Arts - Biology

Rutgers, The State University of New Jersey
Newark
05.2009

Skills

  • Problem-solving and critical thinking
  • Team leadership and collaboration
  • Staff management and development
  • Product backlog management

Timeline

Onboarding Operations Manager/Product Owner, VP

JPMorgan Chase
09.2021 - Current

Onboarding Operations, Associate

JPMorgan Chase
09.2013 - 09.2021

Guest Engagement Coordinator

Liberty Science Center
07.2011 - 08.2013

Bachelor of Arts - Biology

Rutgers, The State University of New Jersey

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Francine Hoggard