Francine Hooper
Summary
Knowledgeable and dedicated customer service professional with extensive experience customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
5 Starr Appliance Repair
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
STOCK ASSOCIATE
Forever 21
12.2021 - 05.2022
- Processing Shipment and getting it out on floor same day as received
- Scanning for markdown items
- Organizing the stock room
- Assisting with any sales floor needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Managed inventory storage in clean and organized fashion.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
MATERIAL HANDLER
Amazon
04.2018 - 09.2021
- Assisting with sending out yellow totes, black pallet sleeves
- Assures the delivery of expensed or capital items to the appropriate location or parties
- Cleaning and organizing the markets
- Stage product in work areas.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Attached identifying tags to containers to mark with identifying shipping information.
- Received and unpacked shipments and new equipment as directed.
- Performed cycle counts and inventory control to accurately track product levels.
- Monitored production schedule to keep proper amount of inventory on hand.
DELIVERY DRIVER
Domino's
07.2017 - 12.2019
- Making consistent products within Domino's Pizza Guidelines
- Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards
- Delivering product by vehicle from the store to the customer in a safe and courteous manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
host
Studio Movie Grill
04.2016 - 06.2017
- Collect admission tickets and passes from patrons
- Assisting patrons locate facilities
- Service of food and/or beverage
- Order taking and clearing of food or beverage items
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
ASSOCIATE/ TEAM LEAD
Walmart
10.2014 - 12.2016
- Lead team to sort and designate incoming merchandise
- Stock fielding communications with clients and vendors, fact checking, filing, and other duties, as needed
- Resolving issues and concerns; and promoting the Company's products and services.
Education
Certificate of Completion - Cosmetology Education
Paul Mitchell School
Arlington, TX 09.2013 - 12.2014
High School Diploma -
Duncanville High School
Duncanville, TX06.2013
Skills
- Credit Card Payment Processing
- Retail Sales Customer Service
- Account Management
- Stocking and Replenishing
- Microsoft Word
- Microsoft Excel
- Technical Support
- Stock Management
- Customer Service
- Call Center Operations
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
STOCK ASSOCIATE
Forever 21
12.2021 - 05.2022
Customer Service Representative
5 Starr Appliance Repair
03.2021 - Current
MATERIAL HANDLER
Amazon
04.2018 - 09.2021
DELIVERY DRIVER
Domino's
07.2017 - 12.2019
host
Studio Movie Grill
04.2016 - 06.2017
ASSOCIATE/ TEAM LEAD
Walmart
10.2014 - 12.2016
Certificate of Completion - Cosmetology Education
Paul Mitchell School
09.2013 - 12.2014
High School Diploma -
Duncanville High School
Similar Profiles
ZEYNA ASYLBEKOVAZEYNA ASYLBEKOVA
Receptionist Administrator at GOLD CITY HOTEL 5 STARRReceptionist Administrator at GOLD CITY HOTEL 5 STARR
Starr HarrisonStarr Harrison
Customer Service & Technical Support at 5 Starr Entertainment, LLCCustomer Service & Technical Support at 5 Starr Entertainment, LLC
Braden GibsonBraden Gibson
Appliance Repair Technician at Gibson Appliance RepairAppliance Repair Technician at Gibson Appliance Repair
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go