Francine Jackson
Auburn
Summary
Dynamic professional with extensive experience as a Dispatcher at Agape, excelling in customer service and dispatch coordination. Proven ability to manage high-stress situations effectively while maintaining accurate records and enhancing data tracking. Skilled in route planning and communication, ensuring timely deliveries and exceptional customer satisfaction.
Overview
14
14
years of professional experience
Work History
Dispatcher
Agape
11.2024 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Truck Driver
Hogan Transportation
04.2024 - 09.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Truck Driver
Werner Enterprises
01.2024 - 04.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Pawnbroker
Money Mizer Pawn and Jewelry
02.2020 - 01.2024
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on various items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Handled over 45 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Assessed quality and value of incoming items and offered customers loans.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Sold variety of items to over 50 daily customers, working to upsell package items and exceed sales goals.
- Processed new inventory to ready for stocking on sales floor.
- Processed payments, handled cash.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Cashier
Kwik Shop
08.2011 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Dispatcher
Millbrook Police Department
02.2018 - 06.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
Bachelor - Justice Communications
DeVry University
High School Diploma Or Equivalent -
Stanhope Elmore High School
Millbrook, AL05.2006
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Route navigation
- Communication equipment operation
- Closing tickets
- Team collaboration
- Verbal and written communication
- Map reading
- Equipment management
- Tracking systems
- Radio communication
- Driver communication
- Multitasking Abilities
- Effective communications
- Organizational skills
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Route planning and adjustment
- Paperwork processing
- Multitasking
- Creative thinking
- Task prioritization
- Verbal communication
Timeline
Dispatcher
Agape
11.2024 - 03.2025
Truck Driver
Hogan Transportation
04.2024 - 09.2024
Truck Driver
Werner Enterprises
01.2024 - 04.2024
Pawnbroker
Money Mizer Pawn and Jewelry
02.2020 - 01.2024
Dispatcher
Millbrook Police Department
02.2018 - 06.2018
Cashier
Kwik Shop
08.2011 - 10.2018
Bachelor - Justice Communications
DeVry University
High School Diploma Or Equivalent -
Stanhope Elmore High School
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