Francine Johnson
Supervisory Staff Administrator
Jurupa Valley,CA
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
35
35
years of professional experience
Work History
Supervisory Staff Administrator
453RD CHEMICAL BATTALION, DOD-ARMY
01.2013 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
BN Unit Administrator
1 BN, 415 Reg, 2 BDE, 95th DIV, DOD-ARMY
12.2008 - 01.2013
- As the Battalion Unit Administrative I represented Company Commander on day to day operations; mentored and trained two Unit Administrators that were in subordinate detachments to headquarters; assignments are performed independently within the framework of established, priorities, and procedures. Review and processes the preparation of military personnel actions or the requests for actions such as unsatisfactory participation, no-shows, transfers to: National Guard, TPU, IRR, & the Retired, lateral appointments, reclassifications, promotion orders. Processes separation actions for reserve personnel: enlistment into Regular Army and other branches of the armed forces, expiration of service obligation discharges, entry level discharges, and misconduct. Researches & cross-references regulations to ensure separation packets are completed appropriately; establishes & provides information to boards; reviews and processes results; reviews & process packets for officer and enlisted promotions & transmits officer/enlisted vacancy announcements to subordinate units; returns incomplete or incorrect packets for correction & resubmission. Analyzes rosters and reports and coordinates with staff to determine need for personnel by grade, specialty, and education prerequisites within the limit of TDA/MTOE authorizations. Enters/validates data in automated systems (RLAS, ITRS, MEDPROS, functions; retrieves data from various information sources; compiles and analyzes data to identify trends, deficiencies, and accomplishments. Prepares reports and/or briefings to inform management of results; reviews and verifies records to identify discrepancies and gaps in information. Interviews personnel to obtain additional information as needed to complete record and to correct discrepancies. Makes additions, revisions, or deletions to records or files. Receives/answers routine/complex telephone inquiries; establishes suspense and completion dates as appropriate; establishes controls and suspense dates and follows up on suspense dates to ensure that required actions and responses are made within deadlines; performs a wide variety of duties such as record keeping, and preparing reports and information in support of the organization functions, and projects; prepares correspondence, reports and other documents in draft and final form; ensures correct grammar, spelling, capitalization, punctuation and appropriate format in prepared documents. Uses Microsoft software to create and maintain statistical data on branch operations and performance; ensures requirements for classified materials are properly filed. Reviews records that are sensitive/complex cases which involve allegations of inequitable, prejudiced, or similar treatment; performs complete reviews of records and other case documentation to ensure that they are procedurally correct, complete, and adhere to policy and regulation; including, but not limited to, cases with allegations of inequitable, prejudiced, or similar treatment having major effects on career or service as unfavorable career separation or loss of status; ensures that all levels of legal, medical, and administrative review have been completed; analyzes case information, outlines options, and recommends or takes appropriate action; enters and/or validates data in automated systems, as needed; retrieves data from various information sources; compiles and analyzes data to identify trends, deficiencies and accomplishments. Prepares reports and/or briefings to inform management of results; makes recommendations for process changes or improvements. Prepares for unit readiness briefs to provide Army Reserve recruiting specific information and determine unit requirements or shortages. Duties include matters of personnel management and administration relating to and affecting commissioned and warrant officers and enlisted personnel of the Army Reserve and the family members of Reserve personnel. Daily Work involves a comprehensive knowledge and the application of a variety of legislative, regulatory, and procedural requirements applicable to reserve personnel actions and activities associated with adverse actions, separations, promotions, Flags, Medical and Physical Evaluation Boards (MEB & PEB), Military Occupational Specialty (MOS) Medical Review Boards (MMRB), reassignments Processed Reserve Pay transaction using RADARS for Active duty pay, ADARS for Battle Assemblies pay transactions, reviewing travel vouchers and process incap pay. Also prepares for unit readiness briefs to provide Army Reserve recruiting specific information and determine unit requirements or shortages. Additional duties are Official Mail Manager and Reviewing Official for Defense Travel Systems.
- Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
- Coordinated schedules for unit leadership effectively, maximizing their availability for critical tasks without conflicts.
Staff Administrative Assistant
DOD ARMY 653 RSG, DOD-ARMY
06.2008 - 12.2008
- Provides Administrative Support to 5 Battalion with a total of 2000 Soldiers assigned. Establishes SOPs for the Administrative Operation of the Brigade. Supervises on day to day two AGR Soldiers and one Civilian; liaison between subordinate commands and General Office Command. Coordinates Staff Assistance Visit with subordinate commands. Accomplishes and Monitors the completion of military personnel functions. Responsibilities include congressional or special inquiries, incapacitation pay, line of duty investigations, Active Duty Special Work, Sr. officer command assignments, full-time support processing and mgmt, senior officer command assignments, retention issues, SIDPERS-USAR, Employer Support for the Guard and Reserve, sponsorship, or personnel mgmt issues related to mobilization. Reviews and Interprets regulations, directives, and reports. Develops local guidance and implementing instructions. Acts as technical advisor to the Commander and staff on areas of responsibility recommends courses of action and briefing on sensitive and other issues of interest. Initiates and recommends action to implement programs. Assists with military personnel matters. Maintains liaison and makes periodic and special visits and inspections. Reviews requests for action to ensure compliance with policies and regs. Develops Command Operating Budget input for Brigade S-1. Prepares and submits data for budget formulation purposes to include estimated man-days, ATA spaces and training materials and what every the Command needs. Reviews mobilization plans for compliance with objectives. Advises supervisor and staff on administrative matters pertaining to all types of military personnel actions, changes in policies and procedures; conducts periodic and special staff visits to subordinate units to ensure compliance with administrative regulations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Unit Administrator
DOD Army 1/415 BATTALION, DOD-ARMY
01.2006 - 06.2008
- Serves as the principal administrator responsible for performance of a variety of technical, analytical, advisory, liaison and coordinating duties for the USAR Unit Commander in accomplishing the overall functions of the unit. Plans and establishes priorities; assigns, distributes and reviews work of subordinate unit sections and personnel. Manages unit and individual training. Manages personnel, finance and automated systems activities. Manages and provides technical review of completed personnel actions. Processes a variety of pay actions utilizing Defense Joint Military Pay System-Reserve Component and Automated Drill Attendance Reporting Software systems. Manages unit supply program. Serves as the Battalion's IMPAC card holder for all six subordinate units and ensure that all IMPAC card purchases are approved and closed out in a timely manner. Serves as the key point of contact regarding recruitment and retention for the unit.
- Managed travel arrangements for unit personnel, ensuring seamless coordination and adherence to policies.
- Ensured data integrity in reporting systems through diligent review and updates of personnel information.
Maintenance Administrative Technician
AMSA 19 (G), DOD-ARMY
01.2005 - 01.2006
- Responsible for receives and review inspection reports, maintain and schedule of work load for each shop in accordance with priorities listed on the work order. Receives and processes maintenance request forms. Advise supervisor and customer of the status of equipment being processed or repaired. Maintain daily production records by labor code. Ensure that the current data codes and identifiers are used. Maintain all administrative records for the shop, and prepare and submit monthly reports to higher headquarters on time. Order, receive and review changes in regulations and directive pertaining to the Army Reserve Maintenance Program and all publication are current. Dispatch vehicles and maintain records on the vehicle dispatch from the shop. Ensure that the SAMA-1/TDA system and its database are functioning correctly at all times, and prepare system backup on a daily bases. Ensure that the Shop's SPBS-R monthly reports are submitted to higher headquarters on time. Ensure property book is updated after receiving new equipment and quarterly inventory completed in a timely manner. Perform timekeeper duty for the shop and other duties assigned by supervisor.
- Administered payroll processing accurately and efficiently each pay period to ensure timely compensation for employees.
- Assisted with employee onboarding, preparing necessary paperwork and orienting new hires to company policies.
Supply Technician
AMSA 19 (G), DOD-ARMY
05.2003 - 01.2005
- Assure all aspects of the repair parts supply operations comply with the Army supply procedures. Coordinates and manages all repair part activities to include PLL. Establishes direct exchanges operations with posting records and prompt dispatch of unserviceable items. Assures all work in the supply area is done in according to the current Army regulations. Performs a combination of task such as the requisition, receipt, storage, issue and inventory of all supply areas. Serves as the principal technician for the activities supply operations to include providing advice, assistance and instruction on supply operations and procedures. Read and analyzes and interprets regulations and directives pertaining to the supply phases of the Army Reserve maintenance program. Assists the supervisor in the development of plans to assure compliance with supply regulatory requirements. Responsible for all GPC card accounts and purchases for two AMSA shops.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
Maintenance Administrative Technician
DOD AMSA 29
07.2001 - 05.2003
- Responsible for receives and review inspection reports, maintain and schedule of work load for each shop in accordance with priorities listed on the work order. Receives and processes maintenance request forms. Advise supervisor and customer of the status of equipment being processed or repaired. Maintain daily production records by labor code. Ensure that the current data codes and identifiers are used. Maintain all administrative records for the shop, and prepare and submit monthly reports to higher headquarters on time. Order, receive and review changes in regulations and directive pertaining to the Army Reserve Maintenance Program and all publication are current. Dispatch vehicles and maintain records on the vehicle dispatch from the shop. Ensure that the SAMA-1/TDA system and its database are functioning correctly at all times, and prepare system backup on a daily bases. Ensure that the Shop's SPBS-R monthly reports are submitted to higher headquarters on time. Ensure property book is updated after receiving new equipment and quarterly inventory completed in a timely manner. Perform timekeeper duty for the shop and other duties assigned by supervisor.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Coordinated weekly meetings with cross-functional teams while maintaining agendas to foster collaboration among colleagues.
Automated Logistical Specialist
US ARMY
07.1998 - 07.2001
- Responsible for Supervising and training 10 subordinates in establishes and maintain stock records and other document such as inventory, material control, accounting and supply reports. Responsible for receipt, identify, issue, and storage of repair parts for shop stock and bench stock for a General Support Maintenance Unit. Maintains current inventory of authorized repair parts, including hazardous material.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Supervised personnel in supply, services, materials management and logistical operations.
Shipping Coordinator
Research System Corporation
08.1992 - 07.1998
- Ensure research material are visually inspected, counted, segregated, packed weighed, and ready for shipment that same day. Process delivery request through the company and train new shipping personnel.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Maintenance Control Clerk
US ARMY Reserve
10.1990 - 07.1998
- Responsible for training 3 subordinates in Standard Army Maintenance System SAMS-1 procedures. Utilizes SAMS-1 computer to track work order, post man hours, work order status and request and issue repair parts. Prepare work order, man-hours and supply daily weekly, monthly, and quarterly reports. Perform other duties assigned by the NCOIC.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume data entry tasks while maintaining strict attention to detail and accuracy standards.
Education
Valley College
San Bernardino, CAundefined
University Of Southern Indiana
Evansville, INundefined
University Of Southern Indiana
Evansville, INundefined
San Bernardino Valley College
San Bernardino, CAundefined
Mesa Community College
Mesa, AZSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Decision-making
- Team building and leadership
- Conflict resolution
- Time management
- Employee supervision
Training
- 05/1986 Basic Training 12 Weeks US Army /09/1986 Wire System Operator 6 Weeks US Army
- 06/1988 Operator Training and Maintenance Course 2 Weeks US Army
- 04/1993 Automated Logistical Specialist 4 Weeks US Army Reserve
- 07/1999 Standard Army Maintenance System 2 Weeks US Army Reserve
- 01/2002 System Administrator and UNIX Operating System for SAMS-1/TDA 2 Weeks Logistics Management Resources Inc.
- 03/220 SARRS System Training 2 Weeks US Army Reserve
- 03/2002 NET Operator Training for SAMS-1/TDA 2 Weeks Logistics Management Resources Inc.
- 04/2007 Unit Pay Course 2 Weeks Fort McCoy, WI
- 06/2007 Unit Administrator Basic Phase 1 and 2 2Weeks Fort McCoy, WI
- 08/2007 Property Book Unit Supply Enhanced (PBUSE) 1 Week Fort McCoy, WI
- 8/2013 GCSS/SAP- Unit Supply PHS 1 and 2 4 Weeks, Camp Parks, CA
- 12/2021 Operational Contract Support, 2 Weeks, Fort Knox, KY
- 03/2025 Security Manger,1 Week Fort Knox, KY
Additional Information
Army Service Ribbon, Army Achievement Medal, Army Achievement Medal First Oak Leaf Cluster, Army Achievement Medal Second Oak Leaf Cluster, Army Professional Development Ribbon, Good Conduct Medal, Army Achievement Medal Third Oak Leaf Cluster, Overseas Service Ribbon, Army Reserve Ribbon, Army Reserve Overseas Ribbon, Army Reserve Good Conduct Medal Certificate Of Congressional Recognition, Armed Forces Reserve Medal. Can type 60 WPM and is very good with computers programs, power point, excel, etc.
Timeline
Supervisory Staff Administrator
453RD CHEMICAL BATTALION, DOD-ARMY
01.2013 - Current
BN Unit Administrator
1 BN, 415 Reg, 2 BDE, 95th DIV, DOD-ARMY
12.2008 - 01.2013
Staff Administrative Assistant
DOD ARMY 653 RSG, DOD-ARMY
06.2008 - 12.2008
Unit Administrator
DOD Army 1/415 BATTALION, DOD-ARMY
01.2006 - 06.2008
Maintenance Administrative Technician
AMSA 19 (G), DOD-ARMY
01.2005 - 01.2006
Supply Technician
AMSA 19 (G), DOD-ARMY
05.2003 - 01.2005
Maintenance Administrative Technician
DOD AMSA 29
07.2001 - 05.2003
Automated Logistical Specialist
US ARMY
07.1998 - 07.2001
Shipping Coordinator
Research System Corporation
08.1992 - 07.1998
Maintenance Control Clerk
US ARMY Reserve
10.1990 - 07.1998
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University Of Southern Indiana
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University Of Southern Indiana
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San Bernardino Valley College
undefined
Mesa Community College
Valley College
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