Francine Kazmierski

Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.

Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.

Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.

Developed trusting relationships with clients by actively listening to their concerns and addressing their needs during post-partum visits.

Conducted postpartum home visits to monitor the well-being of both mother and infant while offering guidance on adjusting to life with a newborn.

Collaborated with healthcare providers to ensure seamless communication between all parties involved in the birthing process for optimal care of the mother and baby.

Assisted with postpartum care and provided guidance on postpartum recovery.

Educated patients on breastfeeding and provided lactation support.

Processing invoices and documents with consistent on-time delivery. Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis. Manage and respond to all correspondence and inquiries from customers and vendors. Support customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Match purchase orders with invoices and recorded necessary information. Review account data and activity to devise financial estimation reports and adjustments.

Software, Program: SAP, Oracle, WebFocus, Insight. Review held open sales orders assessing exposure risk. Communicate to customer service representatives, sales, and customers if further action is necessary. Post customer payments and accurately enter deduction status, with proper documentation. Coordinate with sales, customer service and/or logistics for validation and approval of claims. Prepare credit memos for any approved adjustments. Act as a liaison between sales and customer. Authenticate tax re-seller certificates. Provide escalation recommendations.

Software, Programs: AS400, Oracle, CForia. Managed 40+ key accounts. Serviced as their one point of contact for A/R related issues including disputes, reporting, billing, invoicing, etc.  Review sales invoice batching for errors and research any invoicing issues for resolution. Monitor EDI outbound mailbox and work with IT, customer service to resolve invoicing issues. Assisted in the development, improvement and use of new procedures implemented.

Manages a Portfolio of around 2,500 accounts. Investigate our yearly commitments such as annual fees and inspections charges. Generate reports such as statements/listing reports, etc. Effective liaison between customer and internal departments, highly motivated for quick turn-around. Recommend customers for third party collections/bad debt/legal action. Refunded monies owed to customers

Software, Programs: AS400, Navisphere. Manage 11 major accounts around $37mil. of open receivables. Partners with Account Manager to guarantee account processes, S.O.P's are complete and adhered to. Analyze and develop plans for timely payment in order to reduce extra costs such as interest, bad debt, thus increasing our revenue as a company. Knowledgeable with shipment paperwork – quote sheets, BOL, POD, Labor receipts, etc. Maintains Projects to meet deadline requirements. Knowledgeable with Dun and Bradstreet, regularly monitored accounts to identify risks.

Managed dollars against corporate goals and payment terms. Oversaw 600+ accounts, 3 active global forwarding branches, totaling $6mil. Generated statements and reports, research and resolve payment discrepancies. Applied knowledge of customers workflows, preferences to meet expectations. Developed working relationship with customers and communicate via phone, fax, and email. Resolve billing discrepancies and disputes, recommend files for legal or
third party action.