Francine LaFerriere
Troy,NY
Summary
Motivated professional, dependable and personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
25
25
years of professional experience
Work History
Keyboard Specialist 2
New York State Of Information Technology Services
04.2014 - Current
- Provided administrative support to management by scheduling appointments, organizing events, and preparing necessary documentation.
- Boosted company reputation through professional communication skills both in-person and online when interacting with clients or coworkers.
- Maintained databases to store customer information.
- Interacted with NYSP members on phone and to answer questions and resolve issues.
Information Technology Specialist 1
New York State Police - Communications
04.2007 - 04.2015
- Manage wireless carrier accounts New York State Police
- Provide technical support for smart phones, cell phones and pagers
- Order and distribute agency cell phones through out the state
- Provide information reports as requested
- Manage NYS Police cell phon inventory and database
- Interact with vendors
- Assist in ghosting computers for roll out
- create trouble tickets using Service Now Help Desk Software
- Assist in Wireless billing issues and coordinate with Finance department
Secretary 1
New York State Police - Information Services
09.2003 - 04.2007
- Supervised clerical staff
- Verified equipment purchases were on NY state contract
- Managed the procurement process for IT equipment and services
- Set up meetings for management staff with vendors
- Prepared travel arrangements and completed travel vouchers
- Maintained Conference Room Calendar
Keyboard Specialist 2
New York State Police - Information Services
10.2001 - 06.2003
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Entered data into databases in alphabetic and numerical order.
- Consistently met deadlines for data entry assignments while maintaining high levels of accuracy throughout each task performed.
Keyboard Specialist 1
New York State Police - Pistol Permit
11.1998 - 10.2001
- Data Entry of dealer slips
- Filing pistol permit applications
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
No Degree - Human Services
Hudson Valley Community College
Troy, NY Skills
- Dependable
- High Patience Level
- Strong Communication Skills
- Order Processing and Vendor Relations
Timeline
Keyboard Specialist 2
New York State Of Information Technology Services
04.2014 - Current
Information Technology Specialist 1
New York State Police - Communications
04.2007 - 04.2015
Secretary 1
New York State Police - Information Services
09.2003 - 04.2007
Keyboard Specialist 2
New York State Police - Information Services
10.2001 - 06.2003
Keyboard Specialist 1
New York State Police - Pistol Permit
11.1998 - 10.2001
No Degree - Human Services
Hudson Valley Community College
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