Francine Lane
Little Elm,TX
Summary
Adept at fostering organizational growth and ensuring HIPAA compliance, I significantly enhanced patient satisfaction at TEXAS HEALTH FRISCO. My expertise in electronic health records and exceptional interpersonal skills facilitated seamless patient care and administrative efficiency. Recognized for my critical thinking and customer service, I consistently contributed to a positive, high-quality healthcare environment.
Experienced with emergency room administration and patient interaction, ensuring effective communication and coordination. Utilizes strong organizational skills and attention to detail to manage multiple tasks in high-stress environments. Knowledge of medical terminology and procedures supports seamless operations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Emergency Room Unit Secretary
TEXAS HEALTH FRISCO
01.2022 - Current
- Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.
- Expedited discharge processes for patients, liaising with various departments to complete required documentation swiftly.
- Promoted a safe and clean environment for patients and staff alike through adherence to infection control protocols and regular workstation maintenance.
- Provided essential back-up support to nursing staff, allowing them more time for direct patient care activities.
- Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.
- Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.
- Increased efficiency in patient registration by quickly obtaining necessary information and inputting it into the hospital system.
- Contributed to a positive patient experience by providing compassionate support and assistance during their time in the emergency room.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for -physician medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
Payroll Timekeeper
Texas Health Plano
12.2021 - 01.2022
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
- Processed new hire paperwork and documents.
- Claivia Timekeeping Program
NICU Unit Secretary
Texas Health Plano
11.2017 - 01.2021
- Expedited insurance billing processes by collecting necessary documentation from patients'' families and forwarding it to the hospital billing department.
- Enhanced patient care by efficiently managing and organizing medical records, charts, and documents for easy access by healthcare professionals.
- Enabled timely resolution of equipment malfunctions by reporting issues to appropriate hospital departments for prompt repairs or replacements.
- Supported a nurturing and healing environment for patients and families by addressing their needs, answering questions, and offering emotional support when necessary.
- Promoted effective interdepartmental coordination by maintaining open lines of communication with relevant hospital staff during shift changes or critical situations.
- Fostered strong relationships with colleagues across various departments through effective collaboration on projects and initiatives aimed at enhancing patient care quality within the NICU.
- Maintained a clean, organized, and professional environment in the NICU by overseeing supply inventory levels and coordinating with hospital departments for replenishments.
- Aided nursing staff during emergencies through rapid response efforts such as calling appropriate support teams or locating essential equipment when needed.
- Managed incoming telephone calls efficiently, directing them to relevant staff members or taking accurate messages as needed.
- Facilitated smooth daily operations in the NICU by scheduling appointments for procedures, tests, and follow-up visits as needed.
- Assisted nurses and physicians in providing optimal care to NICU patients through timely communication and accurate transcription of orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for -physician medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Milk Bank System
- Tech/ Duties Supplies for each unit along with cleaning and sanitizing specialty NICU cribs.
Program Coordinator
Texas Health Plano
12.1991 - 08.2017
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Fostered independence by encouraging self-help skills such as feeding, dressing, and toileting.
- Organized events and activities that encouraged parent involvement in the classroom community.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Developed innovative activities to engage young children in learning process.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Mentored and trained staff members to provide consistent high-quality care for all children.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Attended approved training and continuing education courses to maintain certifications.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
Associate of Arts - Child Development
Collin College
Plano, TX01-1998
Skills
- Organizational growth
- HIPAA compliance
- Scheduling appointments
- Patient confidentiality
- Patient registration
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Adaptable and flexible
- Critical thinking
- Active listening
- Decision-making
Timeline
Emergency Room Unit Secretary
TEXAS HEALTH FRISCO
01.2022 - Current
Payroll Timekeeper
Texas Health Plano
12.2021 - 01.2022
NICU Unit Secretary
Texas Health Plano
11.2017 - 01.2021
Program Coordinator
Texas Health Plano
12.1991 - 08.2017
Associate of Arts - Child Development
Collin College
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