Francine Latham
Jaffrey
Summary
Dynamic Personal Lines Account Executive with a proven track record at Bender Hatch Insurance, excelling in client retention and policy analysis. Adept at developing tailored insurance solutions and enhancing operational efficiency. Strong interpersonal skills and a commitment to customer service have driven significant business growth and increased referrals. P & C Licensed
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Lines Account Executive
Bender Hatch Insurance
Boston, MA
06.2023 - Current
- Managed client relationships to ensure satisfaction and retention of personal lines accounts.
- Analyzed client needs to recommend customized insurance solutions for optimal coverage.
- Collaborated with underwriters to assess risk and finalize policy terms effectively.
- Streamlined account management processes, enhancing operational efficiency and client experience.
- Developed marketing strategies to attract new clientele within personal lines insurance sector.
- Mentored junior staff on best practices in account management and customer service excellence.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Worked in paperless environment to service new and existing personal line accounts.
- Conducted thorough reviews of existing policies for potential gaps in coverage or opportunities for premium savings.
- Streamlined policy renewal processes for improved efficiency and client retention.
- Responded to billing inquiries, coverage verification and other questions by phone and email.
- Utilized CRM software to effectively manage client information and track interactions for optimal account management practices.
- Contributed to agency sales goals by upselling additional products and services when appropriate for clients'' needs.
- Maintained strong relationships with clients, leading to increased referrals and business growth.
- Collaborated with underwriters to ensure accurate risk assessments and appropriate coverage options.
- Leveraged industry knowledge to provide expert advice on suitable coverage options for various life events or property acquisitions.
- Marketed and sold insurance policies directly to clients.
- Reviewed clients'' financial situations regularly, adjusting their policies as needed based on lifestyle changes or asset growth.
- Conducted regular follow-ups with clients to assess satisfaction levels, identify any concerns, and address outstanding questions or issues.
- Managed personal lines accounts, ensuring all documentation was updated and accurate.
Persona Lines Account Executive
Hilb Group
New York, NY
12.2021 - 05.2023
- Managed personal insurance accounts, ensuring client needs met effectively.
- Developed tailored insurance solutions to enhance client satisfaction and retention.
- Analyzed policy coverage options, providing clients with informed recommendations.
- Collaborated with underwriters to streamline application processes and expedite approvals.
- Educated clients on risk management strategies to minimize exposure and losses.
- Maintained accurate records in agency management software for compliance and reporting purposes.
- Conducted regular follow-ups with clients to ensure ongoing coverage adequacy and service quality.
- Generated referrals to maintain steady business.
- Educated clients on risk management strategies, helping them make informed decisions about their insurance policies.
- Developed comprehensive insurance proposals tailored to individual client needs.
- Provided exceptional sales support to field producers.
Personal Lines Account Manager
NFIP
New York, NY
06.2019 - 12.2021
- Managed client accounts to ensure optimal coverage and satisfaction
- Analyzed policy details to identify gaps in coverage for clients
- Coordinated renewal processes and communicated updates to clients promptly
- Resolved customer inquiries and issues, enhancing service quality
- Educated clients on policy options and risk management strategies
- Collaborated with underwriters to streamline application processing
- Developed training materials for new staff on account management best practices in
Personal Lines Account Manager
Wentworth DeAngelis Insurance
Farmington, CT
06.2016 - 06.2020
- Managed personal lines accounts, ensuring compliance with policies and regulations.
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Collaborated with underwriters to assess risk profiles and optimize coverage options.
- Led training sessions for junior staff on product knowledge and customer service techniques.
Personal Lines Account Manager
SIG Insurance Agency
Cheshire, CT
12.2014 - 06.2016
- Managed client accounts, ensuring accurate policy details and coverage options.
- Assisted clients with inquiries, providing timely and knowledgeable support.
- Reviewed insurance applications for compliance with company standards and regulations.
- Developed customized insurance solutions based on individual client needs and risk assessments.
- Coordinated renewal processes, enhancing client retention through proactive communication.
- Collaborated with underwriting teams to expedite approval processes for new policies.
- Trained junior staff on best practices in account management and customer service techniques.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Provided ongoing support to colleagues experiencing higher workloads due to staff absences or fluctuations in business demands.
Small Commercial Underwriting Assistant
The Hartford Insurance Group
Windsor, CT
06.2006 - 12.2014
- Assisted underwriters in evaluating risks and determining appropriate coverage options.
- Streamlined data entry processes, enhancing accuracy and efficiency for underwriting documentation.
- Collaborated with team members to gather necessary information from clients and agents for policy issuance.
- Reviewed insurance applications to ensure compliance with company guidelines and regulatory standards.
- Maintained organized records of underwriting decisions and facilitated communication between departments.
- Supported the development of training materials for new hires, improving onboarding efficiency.
- Monitored deadlines for submissions, ensuring timely responses to inquiries and requests from stakeholders.
- Conducted market research to assist in updating underwriting guidelines and enhancing competitive positioning.
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Improved department efficiency Number% by developing file management systems and spreadsheets to manage loan review.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
- Entered payments, account information and call logs into Software system.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Contributed to loss ratio improvement by assisting underwriters in identifying potential fraud risks during application review.
Education
High School Diploma - Business College
Berlin High
Berlin06.1988
Skills
- Policy analysis
- Managing accounts
- Underwriting principles
- Account servicing
- Client retention
- Cross-selling techniques
- Insurance products
- Software expertise
- Financial acumen
- Cross-selling
- Renewing accounts
- Calculating quotes
- Claims reporting
- Soliciting new business
- Preparing quotes
- Generating business
- Writing policies
- Managing referrals
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Quotes and sales
- Call center customer service
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- HIPAA compliance
- Customer follow-up
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer engagement
- Client needs analysis
- Relationship building
- Insurance policy sales
- Insurance sales
- Adobe photoshop
- Team building
- Data entry
- Task prioritization
- Property and casualty insurance
- Self motivation
- Product knowledge
- Interpersonal skills
- Client relations
- Analytical thinking
- Conflict resolution
- Professionalism
- Customer complaint resolution
- Policy changes
- Interpersonal communication
- Auto insurance
- Customer account review
- Public speaking
- Strategic planning
- Policy renewals
- Client consultations
- Policy Knowledge
- Billing inquiries
- Insurance coverage verification
- Time management abilities
- Adaptability
- Continuous improvement
- Written communication
- Insurance practices
- Billing procedures
- Networking skills
- New agent training
Certification
P & C licenses
Timeline
Personal Lines Account Executive
Bender Hatch Insurance
06.2023 - Current
Persona Lines Account Executive
Hilb Group
12.2021 - 05.2023
Personal Lines Account Manager
NFIP
06.2019 - 12.2021
Personal Lines Account Manager
Wentworth DeAngelis Insurance
06.2016 - 06.2020
Personal Lines Account Manager
SIG Insurance Agency
12.2014 - 06.2016
Small Commercial Underwriting Assistant
The Hartford Insurance Group
06.2006 - 12.2014
High School Diploma - Business College
Berlin High