Summary
Overview
Work History
Skills
Timeline
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Francine Lombardi

New Rochelle,New York

Summary

Resourceful Support Specialist known for high productivity and efficient task completion. Skilled in troubleshooting, technical support, and customer service management. Excel in problem-solving, communication, and adaptability Extensive experience in the Vertical Transportation industry, specializing in project management and operational efficiency. Proven track record of enhancing system performance and customer satisfaction. Career goals focus on driving innovation and elevating service standards and processes within the industry.

Overview

12
12
years of professional experience

Work History

AEG Support Specialist

American Elevator Group
New York, NY
02.2023 - 01.2025
  • Worked closely with AEG leadership, ERP Administrator, and fellow FIELDBOSS Super-Users,
  • Responsible for supporting AEG business units post-implementation of FIELDBOSS for ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and FSS (Field Service Solution).
  • Provided first-level support to the business units, trained new hires,
  • Focused on three functional areas: Sales/CRM, Operations, or Finance.
  • Mobile training for Resco Mobile application

Financial Project Manager

Civic Elevator
04.2021 - 02.2023
  • Software startup focused on the vertical transportation industry
  • Served as the key subject matter expert for this software startup focused on the vertical transportation industry on all finance and operations matters
  • Learned the software, met with more than a dozen elevator service contractor clients, and advised them on how to use the software to improve operations and financial results
  • Advised technology developers on feature development
  • Helped develop training materials for new software customers
  • Delivered training to dozens of new customers

Operations Manager/Consultant Manager

Eagle Elevator
Boston, MA
09.2012 - 02.2020
  • Managed daily operations for this large elevator service contractor
  • Expert user of Total Service software
  • Implemented new software for Boston and NY/NJ offices onboarding people and data into one seamless operation
  • Analyzed data from daily reports to identify trends in production performance metrics.

Skills

  • Technical assistance
  • Technical solution analysis
  • Training and coaching
  • Client communication
  • Project management
  • Elevator System Expertise
  • Documentation and reporting

Timeline

AEG Support Specialist

American Elevator Group
02.2023 - 01.2025

Financial Project Manager

Civic Elevator
04.2021 - 02.2023

Operations Manager/Consultant Manager

Eagle Elevator
09.2012 - 02.2020

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Francine Lombardi