Francine Lopez
Oxnard,CA
Summary
Dynamic Amazon Fulfillment Associate with a proven track record in enhancing inventory accuracy and operational efficiency. Skilled in quality control and team leadership, I excel in problem-solving and effective communication. Recognized for training new hires and fostering a culture of continuous improvement, I am committed to achieving excellence in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Associate
Amazon
Oxnard, CA
08.2022 - Current
- Supported inventory accuracy and product quality in fulfillment centers. Assisted in conducting cycle counts and audits to identify discrepancies. Aided in processing quality checks to improve operational efficiency.
- Conducted thorough analysis to pinpoint key areas for improvement in identification tasks.
- Achieved accurate fulfillment operations by resolving inventory discrepancies. Improved quality standards through thorough audits of stock handling processes and effective management of damaged items. Enhanced inventory accuracy by addressing system errors with scanner operations.
- Managed critical tasks and responsibilities to optimize operational workflows.
- Executed comprehensive inventory assessments to ensure consistency between actual stock and recorded data in warehouse management systems.
- Analyzed inventory discrepancies and executed targeted resolution strategies to improve operational efficiency.
- Executed comprehensive damage control measures to identify and eliminate defective products, ensuring adherence to quality benchmarks.
- Optimized workflow support through effective utilization of diagnostic tools and scanners to identify and resolve issues in inbound and outbound processes.
- Conducted root cause investigations to identify and analyze defects, including incorrect items and damaged goods.
- Managed documentation of trouble tickets and maintained detailed records of inventory discrepancies to support operational efficiency.
- Assisted teams in completing projects on schedule and within budget. Supported project management efforts by coordinating tasks and resources. Contributed to team success through effective communication and collaboration.
- Executed meticulous review processes to identify and rectify errors in extensive inventory volumes.
- Demonstrated technical proficiency in utilizing handheld scanners and warehouse management systems (WMS).
- Assisted in data analysis using basic math skills and Excel tools. Supported teams in interpreting data to inform decision-making. Collaborated with colleagues to enhance analytical processes.
- Facilitated collaborative efforts across teams to enhance communication and feedback mechanisms
- I am also an Amazon Learning Ambassador, we are a crucial Tier 1 leader responsible for onboarding, training, and mentoring new hires, acting as their first point of contact. You facilitate classroom-style and on-the-job training, ensuring safety, quality, and productivity standards are met, while promoting a culture of continuous improvement.
- My responsibilities as an Ambassador is to Teach foundational skills, safety protocols, and standard work to new associates, often running multiple, high-ratio classes simultaneously.
I Observe, provide feedback, and support both new hires and existing employees to improve efficiency and reduce errors.
I Act as a role model by instilling positivity, efficiency, and Amazon’s culture.
Support various departments, often acting as a bridge between management and floor associates.
Im typically still a Tier 1 employee, but take on significantly more responsibility and leadership duties.
The role is excellent for career advancement, often opening doors to roles like Process Guide, IT, or management.
The role can be high-stress, requiring intense focus on training while balancing with high-volume, on-the-job, hands-on tasks. - Supported Process Assistant and management by executing various tasks as needed
Retail Sales Associate
Nordstrom Rack
Oxnard, CA
11.2004 - 05.2005
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized and visually appealing sales floor displays.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Trained new associates on store policies, customer service standards, and merchandise handling procedures.
Barbers Auto Parts
Oxnard, CA
03.2001 - 06.2001
- Oversaw customer account management to ensure timely collections and reduce outstanding balances.
- Formulated and implemented communication strategies to engage clients regarding overdue payments.
- Leveraged collections software to monitor payment histories and pinpoint at-risk accounts.
- Established follow-up processes to enhance recovery rates on delinquent accounts.
Education
Medical Assistant
Oxnard, CA05-2005
High School Diploma -
Channel Islands High School
Oxnard, CA06-2000
Skills
Teamwork and collaboration
Willing to learn
Attention to detail
Team leadership
Customer service
Flexible schedule
Friendly and courteous
Time management
Issue resolution
Order picking skills
Excellent communication
Detail-oriented
Work prioritization
Punctual and reliable
Quality control
Pallet jack proficiency
Relationship building
Material handling
Sorting and organizing
Loading and unloading
Equipment operation
Product picking
Warehouse safety
Fulfillment processing
Product labeling
Correct labeling
Order accuracy
Inventory maintenance
Safety regulations adherence
Staff scheduling
Hazardous material disposal
Inventory auditing
Product selection
Problem-solving
Multitasking and organization
Workplace cleanliness
Product sorting
Inventory staging
Quality assurance
Basic math
Order status updating
Labeling and wrapping
Certification
Medical assistant
Timeline
Amazon Fulfillment Associate
Amazon
08.2022 - Current
Retail Sales Associate
Nordstrom Rack
11.2004 - 05.2005
Barbers Auto Parts
03.2001 - 06.2001
Medical Assistant
High School Diploma -
Channel Islands High School