Francine Mugeni
IKAZE BEHVIORAL CENTER LLC
14
years of professional experience
2
Languages
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Work History
Caregiver
1 Year 10 Months- Developed personalized care plans based on individual client needs and preferences.
- Mobility and Transfer assistance
- Vital sign monitoring
- Administered medication in accordance with physician instructions and care plans.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Active listening
Behavioral Health Technician
3 Years 1 Month- Assisted in developing and implementing individualized treatment plans for patients.
- Facilitated group therapy sessions to promote communication and social skills among patients.
- Monitored patient behavior and reported significant changes to healthcare team.
- Maintained accurate and timely documentation of patient progress and interventions.
- Mental Health Support
- HIPAA Compliance
- Treatment plan support
- Crisis Prevention De-escalation
Instructor
1 Year 5 Months- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed personalized care plans based on client needs and preferences, enhancing overall well-being.
- Assisted patients with daily living activities, improving their overall quality of life.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Constructed cognitively stimulating activities.
Behavioral Health Technician
1 Year- Implemented crisis intervention techniques to ensure patient safety during high-stress situations.
- Provided compassionate ,person-centered care to patients with mental health
- Assisted iiin implementing individualized treatment plans and encouraged patients to participate n therapeutic groups and daily activities
- Collaborate and communicate with the nurses and other health care to provide high quality ,coordinated patient care .
- Trained new staff on behavioral health protocols and best practices for patient engagement.
- Evaluated program effectiveness and suggested improvements based on patient feedback and outcomes.
Behavioral Health Technician
3 Months- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients.
- Trained new staff on behavioral health protocols and best practices for patient engagement.
- Conducted client rounds to check on residents.
- Assisted Patients with activities of daily living (ADL),including hygiene , meals and other personal care .
- Assisted in implementing individualized treatment plans and encouraged patients to participate in therapeutic daily activities .
Caregiver
5 Months- Developed individualized care plans in collaboration with families and multidisciplinary teams to address specific needs.
- Monitored client health, documenting changes and reporting concerns to healthcare professionals promptly.
- Provided personalized care to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility, ensuring safety and comfort during transportation and daily tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Central Sterile Processing Technician
1 Year 10 Months- Managed sterilization processes for surgical instruments and equipment, ensuring compliance with safety standards.
- Conducted regular quality checks to ensure accuracy in instrument preparation and sterilization outcomes.
- Trained and mentored new staff on sterile processing protocols and best practices.
- Implemented process improvements to enhance workflow efficiency in sterile processing department.
- Stored sterile medical supplies appropriately to preserve sterility and ensure regulatory compliance
- Processed and assembled surgical instruments trays for use in medical procedure
- Stored Sterile medical supplies appropriately to preserve sterile and ensure regulatory compliance.
Caregiver
3 Years 10 Months- Implemented engaging activities to stimulate cognitive function and improve quality of life for clients.
- Coordinated medication management, ensuring adherence to prescribed schedules and preventing errors.
- Advocated for client needs, effectively communicating preferences and concerns to caregivers and healthcare providers.
- Trained new staff on best practices for client care, promoting a culture of compassion and support.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
Rooms Controller
3 Years 3 Months- Coordinated room assignments to optimize guest satisfaction and operational efficiency.
- Managed inventory of available rooms, ensuring accurate data in property management system.
- Oversaw daily operations of front desk staff to maintain service quality and standards.
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Optimized room occupancy rates with strategic planning and coordination among departments.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Developed reports on key performance indicators to track progress toward occupancy goals and identify areas for improvement.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Event Planning and Banquet Assistant
1 Year 11 Months- Implemented best practices for table arrangement and décor, improving overall event aesthetics.
- Collaborated with kitchen staff to coordinate food service, enhancing guest satisfaction during events.
- Assisted in setup and breakdown of banquet events, ensuring operational efficiency and adherence to timelines.
- Trained new staff on banquet procedures and customer service expectations, fostering team competency.
- Monitored inventory levels of banquet supplies, recommending reorders to maintain stock availability.
- Developed strong relationships with clients and vendors to facilitate smooth event coordination and execution.
- Improved overall efficiency by assisting with staff training on proper banquet procedures and protocols.
- Displayed effective communication skills while working with diverse teams to execute successful events.
- Collaborated with the culinary team for seamless execution of meals, resulting in positive feedback from clients.
- Supported event coordinators by addressing last-minute changes or requests promptly and professionally.
Front Desk /Concierge /Business Center Representative
1 Year- Managed guest check-in and check-out processes, ensuring seamless experiences for all visitors.
- Coordinated reservations and accommodations to maximize guest satisfaction and efficiency.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Streamlined front desk operations by implementing new scheduling software, improving workflow efficiency.
- Developed enhanced communication protocols between departments, fostering teamwork and improving service delivery.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival by providing a warm welcome.
- Created a welcoming and comfortable environment for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
- Conducted regular inventory audits, optimizing stock levels and reducing waste.
Education
Post-Baccalaureate Diploma - Leadership And Hospitality Management
High School Diploma
Skills
Empathetic support
Medication administration
Patient companionship
Prioritization techniques
Time management
Patient-centered care
Empathetic communication
Team collaboration
Communication skills
Compassionate care
Crisis intervention
Respectful and compassionate
Languages
English
Professional Working
French
Professional Working
Timeline
Caregiver
Winsome Health Service ,LLS
10.2024 - CurrentRead More
Behavioral Health Technician
St Luke Behavioral Center
08.2023 - 08.2024Read More
Behavioral Health Technician
IKAZE BEHVIORAL CENTER LLC
07.2023 - CurrentRead More
Behavioral Health Technician
Ideal Treatment Center LLC
05.2023 - 08.2023Read More
Instructor
Aztek
04.2023 - 09.2024Read More
Caregiver
Hattie Larlham
10.2022 - 03.2023Read More
Central Sterile Processing Technician
Beaumont Hospital
10.2020 - 08.2022Read More
Caregiver
Cranberry Park at Shore Pointe
10.2018 - 08.2022Read More
Rooms Controller
Detroit Marriott at the Renaissance Center
12.2016 - 03.2020Read More
Event Planning and Banquet Assistant
Dubai Marriott Al Jadaf
02.2014 - 01.2016Read More
Front Desk /Concierge /Business Center Representative
Dubai Marriott Marquis
01.2013 - 01.2014Read More
Akilah Iinstitute For Women
Post-Baccalaureate Diploma from Leadership And Hospitality Management
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Lycee Notre Dame De Citeaux
High School Diploma
Read More