Francine Olmos
Moreno Valley,CA
Summary
Talented and motivated administrative professional with 20 years experience working in Front and Back Office settings. Self-motivated in handling paperwork, business correspondence and account payments. Well-organized and diligent with strong work ethic and focus on professionally supporting team needs. Ability to take on multiple simultaneous tasks with excellent time management. Professional and friendly customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Type 45 wpm. 5 years experience working with students and administrators as a Campus Safety Officer.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Campus Security Officer
Colton Joint Unified School District
Colton, CA
08.2016 - Current
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Documented safety and security incidents using preset guidelines and methods.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Utilized radio communications equipment to contact other on-campus personnel and external authorities.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Served as initial contact for campus visitors and provided directions to specific buildings, events and classrooms.
Front Office Receptionist
San Bernardino Urological Associates
San Bernardino, CA
11.2011 - 07.2016
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Clerk/Typist II
San Bernardino County Children And Family Services
San Bernardino, CA
06.2011 - 02.2012
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Insurance Collector
Loma Linda University Health Care
Loma Linda, CA
06.2007 - 06.2008
- Processed debtor payments and updated accounts to reflect new balance.
- Advised customers of alternative actions and strategies for debt repayment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Front Office Medical Assistant
Magda Robinson M.D.
San Bernardino, CA
12.2003 - 10.2006
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Posted payments and charges to patient accounts and participated in billing processes.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Submitted insurance claims and updated patients' insurance information.
- Maintained optimal office security by monitoring visitors and following precise procedures.
Front Office Receptionist
Palm Imaging Radiology Institute
San Bernardino, CA
01.1995 - 02.2002
- Provided clerical support, addressing routine and special requirements.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Checked patient insurance, demographic and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
Education
No Degree - Medical Assistant
Bryman Career College
San Bernardino, CAGED -
Redlands Adult School
Redlands, CA02.1995
Skills
- Type 45 wpm
- Data Entry and Database Software
- Scheduling and Calendar Management
- Computer Proficiency
- Prioritization and Time Management
- Records Management
- Customer Complaint Resolution
- Attention to Detail
- Reliable and Punctual
- Editing and Proofreading
- Data Entry and 10-Key
- Solid Verbal and Written Communication
- Office Supply Management
- CPR & First Aid Certified
Certification
832 PC Powers of Arrest Training (32 hours) Riverside Sheriffs Academy
Bike Patrol (32 hours) San Bernardino Sheriffs Training Course
SB 1626 CA School Security Officer Course
CPR/FIRST AID.
OC Pepper Spray
Timeline
Campus Security Officer
Colton Joint Unified School District
08.2016 - Current
Front Office Receptionist
San Bernardino Urological Associates
11.2011 - 07.2016
Clerk/Typist II
San Bernardino County Children And Family Services
06.2011 - 02.2012
Insurance Collector
Loma Linda University Health Care
06.2007 - 06.2008
Front Office Medical Assistant
Magda Robinson M.D.
12.2003 - 10.2006
Front Office Receptionist
Palm Imaging Radiology Institute
01.1995 - 02.2002
No Degree - Medical Assistant
Bryman Career College
GED -
Redlands Adult School
Similar Profiles
Anuoluwapo Joy AyoolaAnuoluwapo Joy Ayoola
Substitute Teacher, K-12 at Colton Joint Unified School DistrictSubstitute Teacher, K-12 at Colton Joint Unified School District
STEPHENIE FULTSSTEPHENIE FULTS
Substitute Teacher, K-12 at Colton Joint Unified School DistrictSubstitute Teacher, K-12 at Colton Joint Unified School District
Ernesto MejiaErnesto Mejia
Science Teacher (7th and 8th Grade) at Colton Joint Unified School DistrictScience Teacher (7th and 8th Grade) at Colton Joint Unified School District
Eduardo HerreraEduardo Herrera
Campus Safety Officer at Colton Joint Unified School DistrictCampus Safety Officer at Colton Joint Unified School District
Derrick OdenDerrick Oden
Productions Machine Operator at Pepsico North AmericaProductions Machine Operator at Pepsico North America