Francine Peltz-Aquino
Abingdon,MD
Summary
Dedicated and adaptable individual with experience in education, customer service, and leadership. Seeking a position that allows me to leverage my strong organizational, communication, and problem-solving skills, while making meaningful contributions to a dynamic team. Passionate about helping others, with a proven ability to manage multiple responsibilities, support diverse needs, and foster growth in both individuals and organizations.
Overview
39
39
years of professional experience
Work History
Home Educator
Peltz-Aquino Family
01.1996 - 01.2023
- Led and personalized educational instruction for six children across grades K-12, adapting lessons to individual learning needs and ensuring engaging experiences.
- Developed tailored curricula, integrating digital tools and enrichment programs to enhance learning and foster academic growth.
- Maintained detailed progress records and created individualized study plans, supporting each child’s academic journey and ensuring continued success beyond high school.
Dispatcher
Gtech Corporation
01.1989 - 01.1991
- Provided remote troubleshooting support to store personnel for lottery machine issues, resolving problems efficiently to minimize downtime
- Managed dispatch operations, coordinating with service engineers to ensure prompt, on-site repairs and service continuity
- Utilized excellent communication and problem-solving skills to handle urgent technical issues, contributing to high customer satisfaction and operational success
Customer Service Representative
U.S. Sprint
01.1987 - 01.1989
- Delivered high-quality customer service, resolving issues via phone and ensuring customer inquiries were handled efficiently and accurately
- Processed orders, maintained detailed records, and escalated complex issues, demonstrating strong organizational skills and customer-oriented approach
- Completed a comprehensive 5-week customer service training program, improving productivity and customer satisfaction
Dispatcher
Concurrent Computer Corporation
01.1986 - 01.1987
- Assisted computer engineers and customers by logging technical issues and dispatching engineers to sites based on priority, ensuring timely resolution of problems.
- Accurately transcribed and documented all incoming calls and service requests, maintaining clear and detailed records for follow-up and troubleshooting.
Store Manager
Life Uniform Store
01.1984 - 01.1986
- Managed daily store operations, including inventory, staff training, and sales strategies, ensuring high performance and growth
- Oversaw a team of employees, fostering an environment of collaboration, dedication, and customer-first service
- Led marketing and customer service initiatives, resulting in increased sales and customer retention
Skills
- Open-Mindedness & Adaptability
- Optimism & Problem-Solving
- Strong Communication
- Leadership & Mentoring
- Research & Organization
- Customer Service
- Empathetic Communication
- Compassionate Support
Timeline
Home Educator
Peltz-Aquino Family
01.1996 - 01.2023
Dispatcher
Gtech Corporation
01.1989 - 01.1991
Customer Service Representative
U.S. Sprint
01.1987 - 01.1989
Dispatcher
Concurrent Computer Corporation
01.1986 - 01.1987
Store Manager
Life Uniform Store
01.1984 - 01.1986
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