Francine Spicer
Retail Management
Buford,US
Summary
Reliable Quality Control Technician skilled in calibrating equipment, finishing documentation and tracking results. Successful at monitoring and validating activities. Prepared to bring 15 years of experience to a challenging new position. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to problem solving. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Owner Manager
Engraved With Elegance
Buford , GA
01.2012 - 12.2024
- Increased profitability by 20% by identifying inefficiencies, reducing expenses and optimizing prices.
- Resolved 95% of customer service issues within 24 hours.
- Submitted weekly inventory orders, ensuring stock levels remained optimal and reducing stockouts by 15%.
- Responded to customer concerns with 98% positive feedback for friendly and knowledgeable service.
- Completed daily tasks and special assignments with 100% on-time rate and high quality, developing strong client relationships that led to repeat business and referrals.
Quality Control Technician
Carter's Distribution Center
02.2018 - 01.2021
- Performed thorough inspections of incoming materials and outgoing products at 98%.
- Reduced overall defect rates by 15% by uncovering and fixing production problems.
- Evaluated samples against standards with 100% accuracy by completing measurements, visual inspections, and other established tests.
- Documented findings with 99% accuracy for tracking and analysis, and maintained quality documentation for conformance with relevant standards.
- Calibrated machines to keep them running at peak performance by 10%.
- Organized work to meet 100% of demanding production goals consistently.
- Proposed corrective actions to address recurring quality issues and maintained quality documentation and records for conformance with relevant standards
Sales Consultant
Casanova
Lawrenceville , Georgia
01.2016 - 10.2017
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue by 10%.
- Stocked and replenished merchandise with 100% adherence to store merchandising layouts, reducing stock discrepancies by 15%.
- Completed all point of sale opening and closing procedures with 100% accuracy, including counting contents of the cash register.
- Increased overall revenue by 5% from product sales through effective salesmanship and great negotiation skills.
Store Manager
Things Remembered
Lithonia , GA
02.1998 - 03.2012
- Increased profits by over 90% through effective sales training and troubleshooting, while creating work schedules based on sales volume and staffing needs.
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies by 50%.
- Scheduled and led weekly store meetings, achieving a 95% employee attendance rate.
- Hired, trained, and evaluated personnel in sales and marketing, improving team performance and product knowledge by 25%..
- Instructed staff on appropriately handling difficult and complicated sales.
Education
Bachelor of Arts - Business Administration
Kennesaw State University
Kennesaw, GA 01.2023 - Current
Associate of Arts - AAS Business Management
Lanier Technical College
Oakwood, GA 01.2020 - 05.2022
Technical Certificate of Credit - Supervisor/Management Specialist
Lanier Technical College
Oakwood, GA 01.2021 - 05.2021
High School Diploma -
Lithonia High School
Lithonia, GA 08.1990 - 06.1991
Skills
Instrument Calibration
Timeline
Bachelor of Arts - Business Administration
Kennesaw State University
01.2023 - Current
Technical Certificate of Credit - Supervisor/Management Specialist
Lanier Technical College
01.2021 - 05.2021
Associate of Arts - AAS Business Management
Lanier Technical College
01.2020 - 05.2022
Quality Control Technician
Carter's Distribution Center
02.2018 - 01.2021
Sales Consultant
Casanova
01.2016 - 10.2017
Owner Manager
Engraved With Elegance
01.2012 - 12.2024
Store Manager
Things Remembered
02.1998 - 03.2012
High School Diploma -
Lithonia High School
08.1990 - 06.1991
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