Francine Riberal
Stockton,CA
Summary
Dental Assistant and Administrator with over 11 years of experience in enhancing office efficiency and patient satisfaction through effective management of appointments and records. Proficient in data entry, customer service, and dental equipment maintenance, with a strong focus on patient care and safety protocols. Demonstrates excellent communication skills and a collaborative approach to support seamless dental procedures and office operations.
Overview
12
12
years of professional experience
Work History
Dental Assistant/ Front Office Manager
Dental Implant Partners
San Francisco, CA
05.2018 - Current
- Manage patient appointments and records, enhancing office efficiency and patient satisfaction
- Handling the day to day operations, daily deposits and end of day sheets
- Maintaining office computer equipment and handling any computer or network issues
- Calculating fees, processing payments, filing insurance claims and following up on insurance claims
- Greeting patients, helping them fill out forms, and advising them on office policies
- Assist in dental procedures such as fillings, crowns, and extractions
- Ensuring patient comfort and adherence to safety protocols
- Set up and sterilize treatment rooms and equipment, and maintain cleanliness in the operatory
- Comply with infection-control policies and protocols, and ensure a safe and clean working environment
- Implement inventory management, maintaining optimal stock levels
- Taking digital x-rays
- Using 3 shape scanner on patients for procedures
Production Coordinator
Microdental Laboratories
Livermore, CA
04.2013 - 05.2018
- Supports the Technical Service Representatives by completing paperwork changes, case scheduling, following up on long term hold cases and calling doctors for service related items
- Responsible for data entry for incoming cases
- Monitor case flow of certain assigned products by reviewing target dates at each stage
- Liaison between departments by communicating delivery requirements of cases
- Ensures excellent customer relations by handling doctor's complaints within a 24-hour period
- Responsible for taking care of special requests from Technical support, Dental services, or Doctor's regarding cases in production
- Invoices for services by making any changes to case entry that are required, billing doctors for cases that are ready to ship, attaching and reviewing invoices and bringing cases to shipping after billing
Education
Dental Assisting Certificate -
Heald College
Stockton, CA10.2008
High School Diploma -
A.A. Stagg High School
Stockton, CA06.2006
Skills
- Patient Care
- Data Entry
- Customer Service
- Communication
- CPR
- 3 Shape scanning
- Softdent/ Dentrix Ascend
- Dental equipment maintenance
- Knowledge of dental materials
- Scheduling
- HIPPA
- OSHA
- Computer literacy
- Teamwork
- Microsoft 365
- Fast learning
- Attention to detail
Timeline
Dental Assistant/ Front Office Manager
Dental Implant Partners
05.2018 - Current
Production Coordinator
Microdental Laboratories
04.2013 - 05.2018
Dental Assisting Certificate -
Heald College
High School Diploma -
A.A. Stagg High School
Similar Profiles
MARIA HERNANDEZMARIA HERNANDEZ
Dental treatment coordinator and Surgical Director at Aria Dental Implant Center & Dental Hearts Implant CenterDental treatment coordinator and Surgical Director at Aria Dental Implant Center & Dental Hearts Implant Center
Heidy MoralesHeidy Morales
Dental Assistant at Aspenwood Dental Associates & Dental Implant CenterDental Assistant at Aspenwood Dental Associates & Dental Implant Center
Jayasree KodavatiJayasree Kodavati
Senior General Dentist at Dr. Kiran Dental Clinic, Hyderabad – Implant Care and Dental CentreSenior General Dentist at Dr. Kiran Dental Clinic, Hyderabad – Implant Care and Dental Centre
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill
Bryanna AguileraBryanna Aguilera
Preschool Teacher at GymStarsPreschool Teacher at GymStars