Summary
Overview
Work History
Education
Skills
Timeline
Generic
Francine Roberson

Francine Roberson

Dallas,Texas

Summary

Motivated Property & Executive Management with 20 years of experience offering office support in different industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

25
25
years of professional experience

Work History

Property Manager, Administrative Assistant

Classic Property Mgt, Goodwin & Co.
Arlington, TX
12.2015 - Current
  • Records all incidents and submits to the insurance company
  • Manages all claims and notices with appropriate follow-up as necessary
  • Provides quarterly status updates to each Association’s Board of Directors
  • Coordinates inventory values and yearly renewals for all Associations
  • Assists with coordination of all community-related meetings, including Board of Directors and
  • Annual Members Meetings, including attendance at such meetings, and preparation of all related and/or required meeting notices
  • Acts as a liaison between the owners, Associations and the management company, maintaining positive communications activities, including an open line of communication between all parties
  • For all new owners, prepares all necessary documentation and sends packets of information which may include contact forms, policy manuals, usage calendars, etc
  • Maintains the owner card program, issuing cards to new owners, renters, etc
  • And replacing owner cards as needed (lost cards, name changes)
  • Periodically coordinate the program to print and send cards to each owner
  • Take minutes at Association board meetings and weekly management meetings
  • Ensures accurate contact information for all owners in the billing system and Association directories
  • Updates the various databases when contact information changes
  • Maintains the owner email distribution lists
  • Coordinates votes in fractional units per the requirements of the co-ownership agreements
  • Assists with various forms of communication to owners, including flyers, emails, letters, website, etc
  • Provides assistance to the HOA group with document preparation, typing, formatting, organizing, filing, etc
  • Manages the Administration PBX, directing and announcing calls as appropriate
  • Taking and following up on calls and messages for 4500 properties through the metroplex
  • Greets owners and guests, assisting as required
  • Provides excellent customer service
  • Coordinates HOA mailings and shipments
  • Point of contact for City and Police for community
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Built relationships with service vendors and submitted associated billing statements.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Handled resident complaints and expedited maintenance requests.
  • Exercised direct supervision over property staff.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.

Executive Assistant to Legal Affairs & Contracts

Airbus Helicopters
Grand Prairie, TX
05.2005 - 12.2014
  • Commercial, Government Contracts and Legal Affairs
  • Collected PBH monthly billing by creating monthly sales orders
  • Processed credits for customer PBH discounts
  • Researched and processed warranty claims to ECD & ECF Warranty
  • Maintained RMA cores and provided vendor support
  • Review Monthly billing from Turbomeca for accuracy
  • Monitor and replenish consignment inventory
  • Update airframe and part hours in master
  • Open work orders and purchase orders for parts going out for repair and warranty claims
  • Generate weekly reports to determine parts to expedite out for warranty repair to foreign and US vendors
  • Monitor warranty issues with US and foreign vendors
  • Managed warranty claim data base, and New Contract Distributions & Seibel uploads
  • Generate weekly activity reports for warranty claims processed
  • Create Sales Orders for spare sales, Quote spares customers, Generate monthly reports managers Department
  • Dashboard, Create Staff meeting Slides, Process Expense Reports, Supply and Order Management, Book
  • Travel, Plan Department Events, Distribute payroll and mail, Answer switchboard, Maintain calendars and Share point documentation
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Took detailed notes in meetings and disseminated information afterward.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Managed daily invoices, reports and proposals.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Coordinated multiple schedules using online calendaring system.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Managed and tracked expenses to meet company budget requirements.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Researched and prepared information for presentations to high-level executives.
  • Leveraged word processing software to create proposals, letters and memos.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.

Customer Service Support Analyst, Customer Service support administrator

GE Aviation Material
01.2003 - 10.2004
  • Expedite parts out to US and foreign vendors for Test, Bench Check, Repair and Overhauls
  • Invoice customer for overhauls and repair
  • Customer and Vendor support contact
  • Monitor billing processed through Oracle
  • Maintain new customer setup in Oracle
  • Processed and managed accounts receivables payments
  • Research and solve accounts payable and receivable issues
  • Issue and process purchase orders for consolidated
  • Warehouse Quote engine part sales to customer
  • Receive in parts to inventory
  • Verify trace paperwork
  • Create certification for material sold
  • Issue purchase orders for material sales

Customer Service Support

GE Engine Service
05.2000 - 10.2002
  • Expedite accessory parts out for overhaul and repair
  • Create sales orders for engine repair on V2500, CFM56 commercial engines
  • Place stock purchase orders
  • Maintain new and old vendor accounts
  • Administrative support for Test Cell
  • Customer and Vendor support contact
  • Setup in house job bids for outside
  • Vendors Update service and part manuals
  • Schedule appointments and meetings for buyers
  • Backup switchboard operator
  • Generate monthly reports for management

Rental Administrator

Arrow Lift Rental Corporation
05.1999 - 05.2000
  • Customer and Vendor Service Contact
  • Determine working height to rent industrial Scissor Lifts
  • Create sales orders
  • Switchboard Operator
  • Dispatcher
  • Maintain new and old customer accounts

Administrative Assistant, *Switchboard operator

Atlanta Life Insurance
06.1996 - 03.1999
  • Maintain customer accounts for billing Assist agents in month end close out Maintain incoming and outgoing mail Purchase office supplies
  • Generate monthly reports to agents and managers

Data Entry Administrator

City of
04.1996 - 03.1999
  • Input data for arrest and offense reports
  • Generate reports to holding facility
  • Assist police in creating and completing daily call in arrest reports night shift

Customer Service

Bledsoe Dodge
05.1992 - 05.1995
  • Create Sales orders for automotive repair charges
  • Maintain new and old customer files
  • Clerical support for business office
  • Deposit weekly sales and service earnings maintain incoming and outgoing mail Switchboard operator
  • Process new and lost titles at tax office

Education

High School Diploma -

School Of Business And Management
Dallas, TX
06.1987

Some College (No Degree) - Stenographer

Court Reporting Institute
Dallas, TX

Skills

  • Software Knowledge
  • SAP, HMS AS400
  • Oracle
  • Windows 10, XP Professional
  • Word, Power Point Excel, Quick Books Pro
  • Outlook365
  • SharePoint
  • ADP, Part Suite, OSB, Case Catalyst WDS French and German Parts Master
  • Siebel 7
  • MyPc Corporate remote access
  • Zoom
  • Special skills
  • Kantech Door Kings WinDxs
  • Teams
  • Accounting Skills
  • Sensitive Material Handling
  • Memo Preparation
  • Inventory Systems
  • Travel Administration
  • Document Retrieval
  • Timeline Planning and Management
  • Fair Housing Mandates
  • New Construction
  • Detailed Meeting Minutes
  • Records Management Systems
  • Appfoli, VMS, Smartweb, TownSq
  • Mail Management
  • Excel Spreadsheets
  • Meeting Planning
  • Report Analysis

Timeline

Property Manager, Administrative Assistant

Classic Property Mgt, Goodwin & Co.
12.2015 - Current

Executive Assistant to Legal Affairs & Contracts

Airbus Helicopters
05.2005 - 12.2014

Customer Service Support Analyst, Customer Service support administrator

GE Aviation Material
01.2003 - 10.2004

Customer Service Support

GE Engine Service
05.2000 - 10.2002

Rental Administrator

Arrow Lift Rental Corporation
05.1999 - 05.2000

Administrative Assistant, *Switchboard operator

Atlanta Life Insurance
06.1996 - 03.1999

Data Entry Administrator

City of
04.1996 - 03.1999

Customer Service

Bledsoe Dodge
05.1992 - 05.1995

High School Diploma -

School Of Business And Management

Some College (No Degree) - Stenographer

Court Reporting Institute

Similar Profiles

  • David Ochoa

    David OchoaDavid Ochoa

    Sole Proprietor at Ochoa Property Mgt CompanySole Proprietor at Ochoa Property Mgt Company

  • Samantha Sanchez

    Samantha SanchezSamantha Sanchez

    Maintenance Secretary at United Property Mgt GroupMaintenance Secretary at United Property Mgt Group

  • Anthony Masiello

    Anthony MasielloAnthony Masiello

    Senior Commercial Property Manager at Paramount-International & XCD Realty& Property MgtSenior Commercial Property Manager at Paramount-International & XCD Realty& Property Mgt

  • Julian Mazhar

    Julian MazharJulian Mazhar

    Sales Associate/Receiver at Sneaker PoliticsSales Associate/Receiver at Sneaker Politics

  • Deanna Robertson

    Deanna RobertsonDeanna Robertson

    Legal Assistant/ Retail Leasing Coordinator / Commercial Lease Administrator at Macerich (REIT Company)Legal Assistant/ Retail Leasing Coordinator / Commercial Lease Administrator at Macerich (REIT Company)

CREATE PROFILE
Francine Roberson