FRANCINE SIMPLICE
Jacksonville,FL
Summary
Energetic professional, performs assessments, monitors behavior and helps develop individual growth plans. Proven ability to collaborate with multidisciplinary teams to meet client needs. Offers skills in task prioritization and task management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level health education or behavioral health position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mayo Clinic Volunteer Services
Mayo Clinic
06.2024 - Current
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Provided empathetic emotional support to patients during challenging medical experiences.
- Coordinated volunteer efforts, efficiently delegating tasks among team members based on skills and availability.
- Played an active role in maintaining adequate inventory levels of supplies necessary for daily clinic operations.
- Conducted a comprehensive time study project at Mayo Clinic hospital to assess the feasibility of implementing a new robot for delivering nourishment to neurology department patient rooms.
- Utilized time study methodologies to measure and analyze the efficiency of the current nourishment delivery process and projected benefits of the new robot system.
- Collected real-time data on delivery times, order accuracy, and resource utilization. Interpreted data to identify bottlenecks and propose solutions for optimization.
Registered Behavior Therapist
Optimum ABA
06.2023 - 09.2025
- Collaborated with speech and occupational therapists, integrating complementary interventions for optimal client outcomes.
- Fostered a positive therapeutic environment by establishing clear expectations and consistently reinforcing appropriate behaviors.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, addressing specific client needs and goals.
- Conducted parent workshops on relevant topics such as toilet training or sleep issues, empowering caregivers with the tools necessary to support their children''s development.
- Improved client behavior by implementing individualized therapy plans and monitoring progress.
Retail Store Manager
Comcast Xfinity
06.2020 - Current
- Trained and developed team members to improve service quality and operational efficiency.
- Fostered a collaborative team environment to drive productivity and achieve business goals.
- Developed training programs that enhanced staff capabilities and improved customer interactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Microbiology Laboratory Assistant
Dr. Lanah Bloodworth
05.2024 - 08.2024
- Lead and monitors activities of Inbound Sales Representatives to ensure effective performance.
- Provide motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
- Ensure that established goals and quotas for the department are reached and motivates department to meet these goals.
- Train staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Assure adherence to budgets, schedules, work plans and performance requirements.
- Develop personal performance plans with Inbound Sales Representatives and provides on-going sales coaching, performance feedback and quarterly performance plan reviews.
- Conduct real-time phone monitoring and coaching to Inbound Sales Representatives in order to maintain required service levels, provides immediate feedback to associates to enhance call quality and increase productivity levels.
- Consistent exercise of independent judgment and discretion in matters of significance.
Engineer, Planning & Design
Comcast
08.2019 - 08.2020
- Finalize Accounting Figures for surveys dealing with coax SMB (Small and Medium Business), fiber (Metro E), requested by Finance Department.
- Perform quality control assessments to surveys completed by business partners to identify training opportunities.
- Assist in serviceability desktop review for residential and commercial location requests using current tools and processes to resolve within departmental SLA (Service Level Agreement). Provides cost estimates based on automated tools and basic routing.
- Interpret construction infrastructure GIS mapping systems in combination with job tracking platforms to provide quality deliverables.
- Effectively communicates with internal customers and functional teams to supply most accurate resolution.
Education
BS - Health Education & Behavior
University of Florida
Gainesville, FL01-2027
Associate of Arts - Business Marketing
Everest University
Jacksonville, FL05.2013
Skills
- Research and Laboratory Skills
- Program Implementation
- Contact Management Systems
- Microsoft Teams
- Microsoft Office
- Team Management
- Customer Complaint Resolution
- Reinforcement Protocols
- Customer Care
- Time Study
Accomplishments
Mayo Clinic -Nursing Unit Student Volunteer
Neurology Department 2024-2025
Certification
- Data Visualization and Building Dashboards with Excel and Cognos-IBM Certificate
- Basic Adult & Pediatric CPR/AED
- Registered Behavioral Therapist
- 701B Certification- Elderly Affairs
Timeline
Mayo Clinic Volunteer Services
Mayo Clinic
06.2024 - Current
Microbiology Laboratory Assistant
Dr. Lanah Bloodworth
05.2024 - 08.2024
Registered Behavior Therapist
Optimum ABA
06.2023 - 09.2025
Retail Store Manager
Comcast Xfinity
06.2020 - Current
Engineer, Planning & Design
Comcast
08.2019 - 08.2020
BS - Health Education & Behavior
University of Florida
Associate of Arts - Business Marketing
Everest University