Francine Szymanski
Riverdale
Summary
Proven Service Advisor with a track record of exceeding sales targets by leveraging exceptional customer service and vehicle assessment skills. Expert in managing multiple priorities and maintaining meticulous attention to detail, evidenced by high customer satisfaction standards. Proficient in Microsoft Office Suite and QuickBooks, demonstrating a blend of technical and interpersonal abilities.
Overview
22
22
years of professional experience
Work History
Service Advisor
AM Collision
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Office Manager
Dale-Way Auto Body Center
12.2005 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Inputted Vehicle Insurance Estimates
- Handled 3rd Party Insurance Claims
Administrative Support Assistant
Bronx Health Pain and Management
05.2003 - 07.2005
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Transcribed Neurological and Orthopedic reports
Education
High School Diploma -
John F Kennedy High School
The Bronx, NY06-1997
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Microsoft Office Suite
- QuickBooks Knowledge
- Shop Manager
- Mitchell CCC One Pathways
- Office Automation
Timeline
Service Advisor
AM Collision
08.2024 - Current
Office Manager
Dale-Way Auto Body Center
12.2005 - 06.2019
Administrative Support Assistant
Bronx Health Pain and Management
05.2003 - 07.2005
High School Diploma -
John F Kennedy High School
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