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Hi, I’m
Francine Uriarte
Albany
Work Preference
Summary
Detail-oriented professional with a strong background in customer support and data reporting. Known for enhancing service delivery and fostering lasting client relationships through exceptional communication and issue resolution skills.
Overview
26
years of professional experience
Work History
Windows By Harley LLCAlbany
Support Manager
11.2025 - Current
Job overview
- Coordinated service schedules to ensure timely delivery of support services, enhancing customer satisfaction.
- Managed customer communications through phone and email channels.
- Facilitated customer communications via phone and email for efficient issue resolution, improving response times.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Assisted customers with product inquiries and service requests, ensuring satisfaction.
- Implemented company-wide policy changes to enhance overall support capabilities.
- Reported client and employee concerns and recommendations to senior management, driving informed decision-making.
Owner/OperatorAlbany
Frans Housekeeping
01.2001 - Current
Job overview
- Cleaned and sanitized kitchens, bedrooms, living rooms, and bathrooms to ensure a healthy and tidy environment.
- Sorted and organized cleaning supplies for easy access, maintaining inventory to streamline operations.
- Recognized and addressed customer needs promptly to enhance satisfaction.
- Provided excellent customer service to build strong client relationships.
- Collaborated with clients to customize cleaning plans based on needs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Proud American Movers LLCBend
Owner/Operator
01.2015 - 03.2019
Job overview
- Managed daily operations of Proud American Movers, ensuring streamlined workflow and operational efficiency.
- Coordinated logistics for residential and commercial moving projects effectively.
- Implemented efficient routing strategies, resulting in optimized delivery times and enhanced service reliability.
- Oversaw customer service interactions to maintain high satisfaction levels.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained vendor and supplier relationships, securing favorable terms that contributed to cost-effective operations.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
Education
OSU CascadesBend, OR
Bachelor of Science from Human Development
06-2013
University Overview
- Drug & Alcohol Certification toward CADC
Skills
- Customer support
- Issue resolution
- Service coordination
- CRM software
- Logistics coordination
- Policy execution
- Data reporting
- Relationship building
Affiliations
- Vina Moses Center, Corvallis, OR. 10years volunteer
Timeline
Support Manager
Windows By Harley LLC
11.2025 - Current
Owner/Operator
Proud American Movers LLC
01.2015 - 03.2019
Frans Housekeeping
Owner/Operator
01.2001 - Current
OSU Cascades
Bachelor of Science from Human Development