Summary
Overview
Work History
Education
Skills
Timeline
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Francine Valachovic

Binghamton,NY

Summary

Dynamic Surgical Coordinator with extensive experience at UHS, excelling in patient coordination and HIPAA compliance. Proven ability to enhance surgical scheduling efficiency and communication within teams. Strong in insurance verification and maintaining professionalism, ensuring optimal patient relations and satisfaction. Committed to delivering exceptional service in fast-paced medical environments.

Overview

10
10
years of professional experience

Work History

Surgical Coordinator

UHS
05.2025 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Surgical Scheduler/Medical Office Assistant

Guthrie Lourdes
11.2018 - 03.2025
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Maintained up-to-date knowledge of industry best practices, incorporating new strategies to further optimize surgical scheduling processes.
  • Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
  • Contacted insurance to obtain authorizations and gathered all related medical records.
  • Checked patients in/out.
  • Collect copays/balance due
  • answered and directed phone calls from patients
  • roomed patients

Medical Office Assistant

Dr Michael Rouhana
02.2016 - 10.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records


Education

No Degree - Medical Office Assistant

Ridley Lowell Business And Technical Institute
Binghamton, NY
06-2010

Skills

  • Strong communication skills
  • Insurance verification
  • Professionalism and confidentiality
  • Patient coordination
  • Medical office experience
  • Medical terminology proficiency
  • Schedule coordination
  • Payment collection
  • Obtaining authorizations
  • Patient relations
  • Following up with patients
  • HIPAA compliance

Timeline

Surgical Coordinator

UHS
05.2025 - Current

Surgical Scheduler/Medical Office Assistant

Guthrie Lourdes
11.2018 - 03.2025

Medical Office Assistant

Dr Michael Rouhana
02.2016 - 10.2018

No Degree - Medical Office Assistant

Ridley Lowell Business And Technical Institute

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