Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Francine Weck

Staten Island,NY

Summary

Dynamic professional with proven track record of creating successful food service operations, managing , motivating staff along with increasing profits in both restaurant and healthcare industries. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers and clients.

Overview

12
12
years of professional experience

Work History

Director of Food and Nutrition Services

AVI Foodsystems
02.2023 - Current
  • Improved customer satisfaction by implementing innovative menu options and quality control measures.
  • Managed budgetary constraints effectively, optimizing food costs and minimizing waste.
  • Evaluated staff performance regularly, providing constructive feedback and supporting career growth opportunities.
  • Streamlined operations to increase efficiency, resulting in timely meal service and improved guest experience.
  • Implemented health and safety guidelines consistently, maintaining an exemplary sanitation record.
  • Established positive working environment through effective communication and team-building exercises.
  • Coordinated special events and banquets seamlessly, ensuring guest satisfaction and repeat business.
  • Analyzed financial reports regularly, identifying trends and areas for improvement in overall profitability. Favorable variance performance and efficiencies
  • Increased patient satisfaction Press Ganey scores by 28%. Service ranking top 3 among hospitals and quality of food 90 percentile for 2024
  • Maintained compliance with regulatory requirements by staying current on industry standards and best practices.

Operations Manager

AVI Foodsystems
06.2022 - 02.2023
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Established measurable performance metrics for account managers, driving accountability and continuous improvement within the team.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Improved patient satisfaction by addressing concerns and providing customized solutions to healthcare providers.
  • Promoted to Director of Food and Nutrition within the first year of employment

General Operations Manager

McDonalds Lisa’s Food Corporation
07.2013 - 02.2020
  • Drove year-over-year McDonald's business growth from 2million to 4.5million by increasing market share 20%
  • Developed 10 assistant managers and 2 general managers for organization by creating culture for professional development
  • Supervised team of 10 managers and 80 staff members in Staten Island location
  • Decreased yearly employee turnover by conducting performance evaluations and encouraging open door policy
  • Improve bottom line profit after controllable by 5% improving food cost and slashing labor costs
  • Maximize CRM system. Track customers' purchases to create customized promotions boosting sales 10%
  • Actively engaging customers offering , a real reason to visit that provides an advantage over e-commerce by creating incentive and recognition program
  • Knowledge of store safety and maintenance. Compliance of federal food safety rules and regulations
  • Responsible for hiring and managing personnel as well as all personnel-related activities; recommending hiring, terminations, pay changes and job changes
  • Coaching and counseling employees in correcting performance issues. Ensure all employees succeed in meeting company goals as well as individual goals
  • Prepare payroll budgets and report paperwork
  • Create and review crew schedule for proper staffing to build sales. Budget labor target and labor law compliance .
  • Review , resolve orders for errors and accuracy to resolve consumer issues and future repeat business
  • Cultivated customer satisfaction score consistently of 90% by collaborating with teams
  • Improved service delivery time 5-10 seconds by analyzing reports and coordinating operations of several different departments. E.g., cashier, cook, service, maintenance
  • Ensures training and timely execution of corporate and local marketing programs for effective sales building
  • Partnered with vendors and suppliers to effectively manage and budget
  • Enhanced employee performance in our 15 store multi-unit organization by designing and implementing comprehensive training programs

Education

Bachelor of Science - Business Marketing Management

College of Staten Island of The City University of New York
Staten Island, NY

Hamburger University (HU)
Chicago, IL

Serve Safe

NYC Department of Health

Skills

  • Performance Management
  • Customer Service/Loyalty
  • Staff Recruitment & Mentoring
  • Budgeting and Cost Control
  • Legal and Regulatory Compliance
  • Contract Administration
  • Merchandising and Promotions
  • MS Office Word; Point of Sale NP6, Kronos
  • Business Administration
  • Operations Management
  • Organizational Development
  • Creativity and Innovation
  • KPI Tracking
  • Adaptability and Flexibility

Awards

Sales Excellence 2016- Lisa Foods

Outstanding NY Regional Restaurant Manager 2016

Most Improved Customer Voice 2018

Best People Developer - Lisa Foods 2019

Timeline

Director of Food and Nutrition Services

AVI Foodsystems
02.2023 - Current

Operations Manager

AVI Foodsystems
06.2022 - 02.2023

General Operations Manager

McDonalds Lisa’s Food Corporation
07.2013 - 02.2020

Bachelor of Science - Business Marketing Management

College of Staten Island of The City University of New York

Hamburger University (HU)

Serve Safe

NYC Department of Health

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Francine Weck