Francine Williams
WASHINGTON,DC
Summary
Dedicated professional experienced in healthcare billing and customer service roles. Skilled in training teams and implementing quality control measures, ensuring compliance and fostering a culture of continuous improvement.
Overview
17
17
years of professional experience
Work History
MB Staffing
Concierge Medical Billing
06.2023 - Current
- Streamlined billing processes to enhance accuracy and efficiency in patient account management.
- Coordinated communication between medical staff and billing department to resolve discrepancies.
- Implemented quality control measures, ensuring compliance with healthcare regulations and standards.
- Trained new employees on billing procedures, fostering a knowledgeable team environment.
Server
Outback Steakhouse
District Heights, MD
01.2015 - 03.2023
- Delivered exceptional customer service, ensuring a positive dining experience for patrons.
- Collaborated with kitchen staff to accurately fulfill food orders and dietary requests.
- Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
The Jefferson House
Customer Service Represenative
07.2014 - 12.2016
- Resolved customer inquiries, ensuring high satisfaction and retention rates.
- Streamlined communication processes between departments to enhance service delivery.
- Trained new representatives on customer service protocols and tools.
- Implemented feedback systems for continuous improvement in service quality.
Deli Clerk
Publix Grocery
Daytona Beach, FL
08.2009 - 11.2015
- Provided exceptional customer service in deli department, ensuring customer satisfaction and repeat business.
- Operated slicing machines and maintained cleanliness to adhere to food safety standards.
- Assisted in inventory management, restocking supplies efficiently to minimize disruptions.
- Trained new team members on deli procedures and best practices for optimal performance.
Education
GED -
Job Corp
Pitts, GA06-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
MB Staffing
Concierge Medical Billing
06.2023 - Current
Server
Outback Steakhouse
01.2015 - 03.2023
The Jefferson House
Customer Service Represenative
07.2014 - 12.2016
Deli Clerk
Publix Grocery
08.2009 - 11.2015
GED -
Job Corp