Francine M. Lewis
New York,NY
Summary
Dedicated correctional counselor and reentry planner with comprehensive experience managing social services and programming for diverse incarcerated populations, including high-risk individuals in enhanced restrictive housing and specialized units such as transgender and protective housing. Proven ability to deliver advocacy, mandated services, and individualized support—particularly for adolescents—while facilitating family interventions and developing effective reentry plans. Skilled in staff training, mentorship, and performance management to foster professional growth and enhance service delivery. Adept at leading cross-functional collaborations with internal departments and external partners to maximize program impact, implement evidence-based curricula, and identify innovative solutions to engagement barriers. Experienced in conducting data analysis and reporting to support compliance with oversight bodies, inform policy development, and guide operational improvements. Committed to maintaining safety through de-escalation techniques and managing multiple projects across complex correctional settings.
Overview
35
35
years of professional experience
Work History
Supervising Correctional Counselor, OBCC, NIC, AMKC, RESH/RMSC– Rikers Island
Department of Correction, New York, New York
08.2017 - Current
- Oversaw comprehensive social services delivery for 179 individuals in Enhanced Restrictive Housing, including mandated services, advocacy, reentry planning, and individualized support for adolescents.
- Led cross-disciplinary collaborations with internal departments (Mental Health, DOE, Uniform Leadership) and external agencies to enhance program delivery and service accessibility.
- Mentored and trained staff through onboarding and ongoing development, addressing performance issues and fostering professional growth via coaching and performance management plans.
- Directed day-to-day case management operations, ensuring service consistency across all housing areas and incarcerated populations.
- Developed and implemented evidence-based programming strategies to improve participant engagement and outcomes, conducting observations and offering coaching as needed.
- Coordinated and facilitated family interventions and provided personalized support around housing, education, and reentry planning, especially for adolescents and first-time upstate transfers.
- Contributed to agency-wide policy development, working alongside the Associate Commissioner to draft, review, and update procedures aligned with best practices and operational trends.
- Synthesized data for audits and executive reporting, responding to Board of Correction inquiries and assisting leadership with case tracking, trend analysis, special projects, and operational planning.
Associate Correctional Counselor II, Reentry Planner MDC, OBCC-ESH
Department of Correction, New York, New York
09.2016 - 08.2017
- Facilitated daily therapeutic and educational groups across high-security units including Enhanced Supervision Housing (ESH), Transgender Housing, and Protective Custody (PC) for both young adult and adult populations.
- Led management of high-risk units, working directly with individuals identified as having the highest propensity for violence, using de-escalation and behavior modification strategies.
- Developed and implemented evidence-based programming, identifying barriers to engagement and introducing innovative strategies to increase participation and effectiveness.
- Built strong interdepartmental relationships with correctional staff and external service providers to ensure seamless coordination and program success.
- Provided mentorship and positive leadership to incarcerated individuals, promoting personal growth and accountability through consistent guidance and support.
- Trained and supported new counselors, offering hands-on onboarding and continued mentorship to ensure quality service delivery within the unit.
Financial Service Account Representative (Consultant)
RR Donnelley, New York, New York
07.2014 - 07.2015
- Aligned team goals with project objectives, facilitating effective decision-making processes, promoting accountability, and ensuring all stakeholders remained informed of project direction, business needs, and shifting priorities.
- Collaborated with internal and external stakeholders to define project scope, prioritize tasks, and drive milestone completion, ensuring on-time delivery of high-impact initiatives across multiple departments.
- Oversaw daily operations and supported cross-functional workflow, maintaining seamless communication between departments and ensuring efficiency across various platforms and systems.
- Conducted thorough quality control reviews of project proofs and materials prior to client release, ensuring accuracy and compliance for both print and electronic submissions, while mitigating errors and maintaining brand integrity.
Business Analyst, Operations/Sr. Associate
Broadridge Financial Solutions, Jersey City, New Jersey
12.2006 - 05.2012
- Led end-to-end project management, overseeing work plans, risk mitigation, scope changes, and issue resolution across all project phases to ensure timely and successful outcomes.
- Developed and implemented a structured change management process, collaborating with development teams to prioritize platform enhancements, resolve bugs, and align improvements with business goals.
- Created and presented executive-level reports, including monthly performance metrics and dashboards in PowerPoint and Excel, for review by the COO and CEO, incorporating variance analysis and operational insights.
- Partnered with senior leadership to establish performance metrics and collaborated with software teams to design tools and automate reporting systems, enhancing data accuracy and workflow efficiency.
- Reviewed and monitored service contracts and SLAs, ensuring vendor compliance and accountability, while documenting project outcomes and lessons learned to improve future performance.
Client Service Representative, Client Services Brokerage Services
Automatic Data Processing, (ADP) Jersey City, New Jersey
10.2004 - 12.2006
- Oversaw end-to-end print production and mailing processes for high-profile brokerage statement accounts, ensuring accuracy, compliance with regulatory standards, and on-time delivery to clients.
- Reviewed client contractual agreements and service level expectations, translating them into detailed production instructions to ensure flawless execution and alignment with client requirements.
- Collaborated with cross-functional teams and senior leadership on strategic initiatives and operational improvement projects, providing insights and contributing to streamlined business processes across multiple units.
- Created and delivered monthly client presentations in PowerPoint, providing project updates, performance metrics, and key milestones to maintain transparency and strengthen client relationships.
Supervising Paralegal, General Counsel’s Office
New York City Department of Probation
08.1990 - 10.2004
- Maintained and updated attorney case files while managing the Supreme Court calendar, coordinating hearing dates, and scheduling legal appearances with precision and discretion.
- Served as liaison between the General Counsel’s office, internal departments, and external criminal justice agencies, including the Supreme and Criminal Courts and the District Attorney’s Office, to ensure smooth case coordination.
- Prepared officers for court hearings, compiling case documentation, summarizing legal arguments, and ensuring readiness for testimony or proceedings.
- Conducted in-depth legal research using LexisNexis and Westlaw to support case development, legal strategy, and accurate decision-making.
- Drafted professional legal correspondence and facilitated monthly legal coordination meetings, promoting open communication between Supreme Court personnel and General Counsel's office.
Education
Project Management Certificate Program -
Pace University
01.2015
B.S. - Business Administration concentration in Marketing
Marymount Manhattan College
01.2003
Skills
- Staff training and development
- Operations management
- Documentation and reporting
- Project management
- Stakeholder communications
- Processes and procedures
- Policy compliance
- Microsoft proficiency
- Strategic planning
- Employee development
Training
Dale Carnegie Leadership Training, 2022
Timeline
Supervising Correctional Counselor, OBCC, NIC, AMKC, RESH/RMSC– Rikers Island
Department of Correction, New York, New York
08.2017 - Current
Associate Correctional Counselor II, Reentry Planner MDC, OBCC-ESH
Department of Correction, New York, New York
09.2016 - 08.2017
Financial Service Account Representative (Consultant)
RR Donnelley, New York, New York
07.2014 - 07.2015
Business Analyst, Operations/Sr. Associate
Broadridge Financial Solutions, Jersey City, New Jersey
12.2006 - 05.2012
Client Service Representative, Client Services Brokerage Services
Automatic Data Processing, (ADP) Jersey City, New Jersey
10.2004 - 12.2006
Supervising Paralegal, General Counsel’s Office
New York City Department of Probation
08.1990 - 10.2004
B.S. - Business Administration concentration in Marketing
Marymount Manhattan College
Project Management Certificate Program -
Pace University
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