Francis Affor
Helena,MT
Summary
Dynamic Computer Systems Analyst with a proven track record at ATOS IT Solutions, enhancing operational efficiency through effective communication and ITIL framework expertise. Successfully reduced system downtime and optimized workflows, while providing end-user support and implementing robust hardware and software configurations. Committed to driving user satisfaction and fostering team collaboration.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
Work History
Computer Systems Analyst
ATOS IT Solutions and Services
07.2010 - 04.2025
- Analyzed system requirements to enhance operational efficiency and user satisfaction.
- Developed and maintained documentation for system configurations and processes.
- Collaborated with cross-functional teams to implement IT solutions aligned with business objectives.
- Evaluated software tools to optimize project workflows and resource allocation.
- Led troubleshooting efforts, resolving technical issues to minimize downtime and improve service delivery.
- Conducted training sessions for staff on new technologies and system updates, fostering skill development.
- Performed diagnostics and testing keep systems working as expected.
- Evaluated vendor proposals for hardware and software procurement, selecting the most cost-effective options without compromising quality or performance.
- Reduced system downtime, conducting regular maintenance and timely updates.
- Troubleshot technical issues quickly and efficiently, minimizing disruption to daily operations while maintaining high levels of customer satisfaction.
Desktop Technician
ACS, A Xerox Company
03.2011 - 11.2015
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Installed, configured, and maintained desktop systems and peripherals across multiple departments.
- Provided technical support via phone, email, and in-person to enhance user satisfaction.
- Conducted regular system updates and patches to ensure security compliance and performance stability.
- Ensured data security with regular backup procedures, antivirus updates, and system patches implementation.
- Enhanced user satisfaction by providing timely technical support and solutions for desktop-related problems.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Deployed desktop computers across multiple facilities, connecting hardware to central domain network hubs for multi-site interconnectivity.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - Business Information Technology
University of Montana, MontanaTech
Butte, MTSkills
- Effective communication
- Task prioritization
- Object-oriented programming
- Data migration
- End user support
- Hardware and software configurations
- ITIL framework
Accomplishments
- Resolved product issue through consumer testing.
- Promoted to Field Engineer II (WSDS) in 3 months.
Timeline
Desktop Technician
ACS, A Xerox Company
03.2011 - 11.2015
Computer Systems Analyst
ATOS IT Solutions and Services
07.2010 - 04.2025
Bachelor of Science - Business Information Technology
University of Montana, MontanaTech