Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francis Alemán

Allen,TX

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in sales, service and building rapport.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

Total Quality Logistics Inc.
Dallas, TX
11.2023 - 05.2024
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Collaborated with internal teams to coordinate shipments between multiple locations.

Bartender

The Hub Project
Allen, TX
11.2022 - 07.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Trained new bartenders on drink preparation and upselling techniques.

Server

Top Golf
Allen, TX
10.2021 - 10.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored inventory levels and ordered supplies as needed.
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.

IT Support Specialist

OPG Technologies
San Juan, PR
07.2020 - 03.2021
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, servers and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Installed software applications as requested by customers.
  • Diagnosed system malfunctions and provided troubleshooting assistance.

Sales Promoter

Buena Vibra Group
San Juan , PR
07.2016 - 09.2018
  • Planned and executed promotional events in order to increase product visibility.
  • Demonstrated products features and benefits to customers in retail stores.
  • Provided excellent customer service by answering questions, solving problems, and responding to inquiries.

Education

Business Administration And Management

Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR
05.2024

High School Diploma -

Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR
05.2018

Skills

  • Inventory Control
  • Suggestive Selling
  • Employee Coaching
  • Staff Management
  • Customer Service
  • Sales Expertise
  • Client Rapport
  • Relationship Building and Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Logistics Coordinator

Total Quality Logistics Inc.
11.2023 - 05.2024

Bartender

The Hub Project
11.2022 - 07.2023

Server

Top Golf
10.2021 - 10.2022

IT Support Specialist

OPG Technologies
07.2020 - 03.2021

Sales Promoter

Buena Vibra Group
07.2016 - 09.2018

Business Administration And Management

Inter American University of Puerto Rico Metropolitan Campus

High School Diploma -

Inter American University of Puerto Rico Metropolitan Campus

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Francis Alemán