Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francis Alieu

Union,NJ

Summary

A highly experienced Administrative Manager with 7 years of experience in streamlining workflow processes and monitoring daily productivity. Possesses expertise in training employees in company and regulatory compliance requirements. Proven track record of successfully managing office inventory activities, including ordering, requisitions, stocking and shipment receiving. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

5
5
years of professional experience

Work History

Staff Assistant

Department Of Veterans Affairs
07.2023 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Assisted manager in all aspects of business operations.
  • Identified areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
  • Contributed to interdepartmental collaborations by offering assistance when needed and sharing relevant knowledge.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
  • Utilized advanced software programs to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Served as liaison between departments, facilitating effective collaboration on projects and initiatives.
  • Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Proofread and edited documents for accuracy and grammar.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Administrative Officer

Department Of Veterans Affairs
01.2021 - 07.2023
  • Delivered performance reviews, recommending additional training or advancements.
  • Updated reports, managed accounts and generated reports for company database.
  • Assigned tasks and directed team of office clerks.
  • Scheduled office meetings and client appointments for staff teams.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Assisted development and implementation of new administrative procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Developed and implemented strategies to streamline office operations.
  • Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.

Program Support Assistant

Department Of Veterans Affairs
01.2019 - 01.2021
  • Increased customer service success rates by quickly resolving issues.
  • Assisted in the preparation of grant proposals that secured funding necessary for program growth and expansion.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Coordinated logistics for meetings, events, and trainings, resulting in seamless execution and positive outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved communication channels between team members by creating a centralized information-sharing platform.
  • Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Developed and implemented strategies to streamline office operations.
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
  • Actively participated in training sessions to enhance professional skills that positively impacted job performance.
  • Provided comprehensive administrative support for program management, contributing to its overall success.
  • Analyzed program information to present innovative solutions to program supervisors.
  • Assisted in the development and execution of program plans, ensuring timely completion of milestones and deliverables.
  • Performed clerical organization, answered phones and filed documentation for program manager.

Education

MBA - Management Science

New York Institute of Technology
Old Westbury, NY
05.2022

Master of Arts - Political Science And Government

Long Island University
Brooklyn, United States
05.2018

Skills

  • Developing Policies and Procedures
  • Verbal and written communication
  • Accounting Procedures
  • Office Supervision
  • Hiring and training
  • Microsoft Office Suite
  • Multitasking and Organization
  • Vendor Negotiations
  • Strategic Planning
  • CRM Software
  • Daily ledgers
  • Customer care
  • Meeting Coordination
  • Document Control
  • Community relationships
  • Transporting files

Timeline

Staff Assistant

Department Of Veterans Affairs
07.2023 - Current

Administrative Officer

Department Of Veterans Affairs
01.2021 - 07.2023

Program Support Assistant

Department Of Veterans Affairs
01.2019 - 01.2021

MBA - Management Science

New York Institute of Technology

Master of Arts - Political Science And Government

Long Island University

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Francis Alieu