Francis Alieu
Union,NJ
Summary
Experienced with administrative operations, ensuring efficient and effective office management. Utilizes strong organizational and multitasking abilities to support executive teams and streamline processes. Knowledge of best practices in administrative services to enhance productivity and operational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Officer
Veterans Affairs
01.2022 - Current
- Set up and oversee administrative policies and procedures for offices or organizations.
- Developed and evaluated management improvements and practices in division through use of research and analysis.
- Supported project managers with administrative tasks including data entry, file organization, research support services as needed throughout various stages of project cycles.
- Oversaw facility maintenance activities, coordinating repairs and upgrades to create a safe and comfortable workspace.
- Handled sensitive information discreetly while adhering strictly to company policies regarding confidentiality or legal compliance requirements.
- Prepare responses to correspondence containing routine inquiries.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Interpret administrative and operating policies and procedures for employees.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Managed administrative operations, ensuring compliance with Veterans Affairs policies and procedures.
- Oversaw procurement of office supplies, reducing costs through strategic vendor negotiations.
- Analyzed workflow processes, identifying areas for improvement to enhance operational performance.
Program Support Assistant
Veterans Affairs
08.2019 - 01.2022
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Maintain scheduling and event calendars.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Supported data entry and maintenance of departmental databases for accurate record-keeping.
- Streamlined communication between departments to enhance service delivery for veterans.
- Implemented feedback mechanisms to improve program effectiveness and participant satisfaction.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Coordinated logistics for meetings, events, and trainings, resulting in seamless execution and positive outcomes.
- Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Arrange conference, meeting, or travel reservations for office personnel.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Develop or maintain internal or external company Web sites.
- Order and dispense supplies.
Medical Support Assistant
Veterans Affairs
01.2017 - 08.2019
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Greet and log in patients arriving at office or clinic.
- Schedule appointments for patients.
- Inventory and order medical, lab, or office supplies or equipment.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Education
Master of Science - Enterprise Project Management
Stevens Institute of Technology
Hoboken, NJ09-2026
MBA - Business Administration
New York Institute of Technology
New York, NY05.2022
Master of Arts - Political Science
Long Island University
Brooklyn, NY09.2018
Bachelor of Arts - Political Science And Government
Long Island University, Brooklyn
Brooklyn, NY05-2016
Skills
- Administration Expert
- Project Management Skillful
- Contracting Representative Experienced
- Administrative policy development
- Project support coordination
- Data entry management
- Workflow analysis
- Compliance oversight
- Budget preparation
- Facility maintenance oversight
- Vendor relationship management
Timeline
Administrative Officer
Veterans Affairs
01.2022 - Current
Program Support Assistant
Veterans Affairs
08.2019 - 01.2022
Medical Support Assistant
Veterans Affairs
01.2017 - 08.2019
Master of Arts - Political Science
Long Island University
Master of Science - Enterprise Project Management
Stevens Institute of Technology
MBA - Business Administration
New York Institute of Technology
Bachelor of Arts - Political Science And Government
Long Island University, Brooklyn