Francis Aracena
Miami,FL
Summary
Expert Solar Sales Consultant with strong understanding of acceptable energy standards for lowering resource use and costs. Skilled in delivering creative and unique solutions to help companies increase efficiency while reducing energy consumption. Operates equipment and tools to promote product line. Resourceful [Job Title] bringing more than [Number] years of experience in field and motivation to enhance procedures, generate new revenue and expand customer base. Knowledgeable about technical, installation and service details. Articulate, diplomatic and courteous with all customers and personnel. Skilled at promoting [Product or Service] to home and business owners. Competent in preparing proposal and contract paperwork, managing schedules and coordinating installations and service calls to maximize customer satisfaction.
Overview
16
16
years of professional experience
Work History
Water Mitigation Owner/ Licensed Technician
Self Employed Services
04.2018 - Current
- Adhered to EPA and OSHA regulations.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Prepared reports and documentation related to plant operations.
- Developed and implemented risk management plans for water treatment plant.
- Accomplished conservation, supply and quality improvement goals with enhancements to watershed operations.
- Supervised teams of workers capturing water from wells and rivers.
- Conducted studies into effects of different pollutants on local water, sharing information via reports and presentations.
- Tracked usage and demand to maintain proper levels of cleaning supplies.
- Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction.
Homeowner Association President
Self Employed Services
10.2021 - 07.2023
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Gathered information from prospective customers to identify solar energy needs.
- Produced quotes, proposals and contracts as part of sales process.
- Generated solar energy customer leads to develop new accounts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Gave smooth and successful presentations at customer locations.
Executive Legal Assistant
Duboff Law Firm
03.2013 - 01.2022
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Organized documents to manage paper and electronic filing systems of clients.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Created spreadsheets to track client progress and document billable hours.
- Generated documents and presentations using large repertoire of software programs.
- Diligently edited legal correspondence for grammar and spelling.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Filed documents with courts on behalf of attorney.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Planned and organized internal and external events, meetings and conferences.
- Researched and identified legal precedents and statutes.
- Prepared and processed invoices for attorney billing.
- Composed contracts, pleadings and motions in accordance with established guidelines.
Insurance Claims Processor
Superior Insurance Claims Consultants
01.2008 - 01.2012
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Investigated damages, gathering information from diverse sources and delivering comprehensive reports.
- Traveled extensively for customer servicing, mediation, and legal proceedings.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Monitored claims processing trends to identify potential areas of improvement.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Interviewed policyholders to verify information and obtain additional details.
- Developed and implemented strategies to improve claim processes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Investigated accidents or incidents to determine cause and extent of damages.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained accurate and up-to-date records of claim information for future reference.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
Camp Counselor
Fiver Children Foundation
06.2008 - 06.2010
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Monitored participation in recreational activities to provide assistance to participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Trained staff members on conducting events and following safety procedures.
Student Government President
Miami Dade College Miami
01.2008 - 05.2009
- Met with other class representatives to devise plans and goals for upcoming school year.
- Attended school and board meetings, staying up-to-date on school policies and procedures.
- Welcomed students and families during school events and distributed necessary event information.
- Served as class spokesperson, liaising between students, parents and school administrators.
- Fostered community within school by coordinating various social events for both students and parents.
- Provided information and services to students that needed academic assistance and tutoring.
- Scheduled meetings with teachers and administrators to discuss student concerns and needs.
- Assisted with various class celebrations, field trips and teacher appreciation events.
- Encouraged and facilitated parent attendance and volunteering at school functions.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Cultivated company-wide culture of innovation and collaboration.
Education
Bachelor of Arts - Police Science
Florida International University
Miami, FL05.2012
Associate of Arts - Business Adminatration
Miaimi Dade College
Miami, FL05.2011
High School Diploma -
Miami Springs Senior High School Adult
Miami Springs, FL05.2007
Skills
- Preventive Maintenance
- Damage Mitigation
- Calibrating Instruments
- Wall Repair
- Service Calls
- Customer Needs Assessments
- System Monitoring
- Water Extraction
- Safety Regulations
- Codes and Specifications
- Materials Movement
- Minor Repairs
- Drill Cutters
- OSHA Regulations
- Demolition Skills
- Air Scrubbers
- Water Services
- Report Writing
- Removing Damaged Materials
- Team Meetings
- Equipment Operation
- Mold Remediation
- Technical Documentation
- Vendor Contracts
- Work Orders
- Multitasking Abilities
- Emergency Response
- Hazardous Materials
- Quality Assurance Requirements
- Customer Service Standards
- Roofing Materials
- Documentation Skills
- Testing Devices
- Organizational Skills
- Repair Procedures
- General Plumbing
- Profit Margins
- Company Safety Procedures
- Safety Compliance
- Client Support
- Accurate Estimates
- Maintaining Clean Work Areas
- Customer Orders
- Customer Satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Homeowner Association President
Self Employed Services
10.2021 - 07.2023
Water Mitigation Owner/ Licensed Technician
Self Employed Services
04.2018 - Current
Executive Legal Assistant
Duboff Law Firm
03.2013 - 01.2022
Camp Counselor
Fiver Children Foundation
06.2008 - 06.2010
Insurance Claims Processor
Superior Insurance Claims Consultants
01.2008 - 01.2012
Student Government President
Miami Dade College Miami
01.2008 - 05.2009
Bachelor of Arts - Police Science
Florida International University
Associate of Arts - Business Adminatration
Miaimi Dade College
High School Diploma -
Miami Springs Senior High School Adult
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