Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FRANCIS ATAKORA

GERMANTOWN,Maryland

Summary

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

FEDEX DRIVER

TORCHIA DELIVERY FEDEX
10.2019 - 07.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Obtained signatures from customers upon delivery of goods.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Cyber Security Specialist

CYOC SOLUTIONS
01.2018 - 12.2019
  • Monitored confidential company data and mitigated hacking through network systems updates.
  • Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
  • Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
  • Performed risk and vulnerability assessments and provided results and recommendations to senior management.
  • Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
  • Delivered network system upgrade on time, under budget and with minimal service interruption.
  • Provided consultation and technical services on all aspects of information security.
  • Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk.
  • Planned and oversaw configuration changes for security infrastructure platforms.
  • Developed, implemented and documented security programs and policies and monitored compliance across departments.
  • Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
  • Validated and verified system security requirements definitions and analyzed system security designs.
  • Performed and reviewed technical security assessments of [Software] and [Software] to identify points of vulnerability and non-compliance with established information security standards and recommend mitigation strategies.
  • Provided technical leadership focused on [Area of expertise] and [Area of expertise].
  • Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
  • Led teams of up to [Number] in developing and implementing security systems, resulting in [Number]% fewer threats.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Recommend improvements in security systems and procedures.
  • Conducted security audits to identify vulnerabilities.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Monitored use of data files and regulated access to protect secure information.
  • Reviewed violations of computer security procedures and developed mitigation plans.

Sales Associate

Advanced Auto Parts
03.2016 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Master of Arts - Management Information Systems

UNIVERSITY OF WINNEBA
GHANA
03.2014

Skills

  • Passenger Support
  • Vehicle Inspection
  • Transportation Regulations
  • Business Management
  • Customer Rapport
  • Safety Standards
  • Conditioning Strategies
  • Referral Generation
  • Customer Service
  • Strategic Planning
  • Car Parking
  • Accident Reporting
  • Verbal and Written Communication
  • Confidentiality Understanding
  • Inquiry Response
  • Safety Management
  • Design Methods
  • Assessing Conditions
  • Schedule Management
  • Motor Vehicle Safety

Certification

SECURITY PLUS, CSM, CICA

Timeline

FEDEX DRIVER

TORCHIA DELIVERY FEDEX
10.2019 - 07.2023

Cyber Security Specialist

CYOC SOLUTIONS
01.2018 - 12.2019

Sales Associate

Advanced Auto Parts
03.2016 - 04.2018

Master of Arts - Management Information Systems

UNIVERSITY OF WINNEBA

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FRANCIS ATAKORA