Francis Barrera
Lakeland,FL
Summary
Dynamic Billingual Customer Service Representative with extensive experience at various call Centers like Alorica S.A and Allied Global S.A
excelling in conflict resolution and customer relationship management. Proven track record of enhancing customer loyalty through empathetic complaint resolution and efficient call handling. Skilled in training teams and improving user experience, fostering a positive environment that drives satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
01.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Allied Global
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelors Of Science And Letters - Bachelors of Science And Letters
Ciencia Y Tecnología
Guatemala11.2023
Skills
- Conflict resolution
- Customer relationship management
- Order processing
- Product knowledge
- Team training
- Call handling
- Problem solving
- Customer service
- Active listening
- Customer relations
- Call center experience
- Call center operations
- Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
01.2023 - 05.2024
Customer Service Representative
Allied Global
08.2022 - 09.2023
Bachelors Of Science And Letters - Bachelors of Science And Letters
Ciencia Y Tecnología
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