Francis Cabatac
Summary
Exceptional, genuine, and reliable customer service officer with extensive experience serving in a high-volume setting. Strong dedication to helping clients resolve issues and cultivating a thriving and expanding image of the company. Excels in both team environments and alone.
Overview
8
8
years of professional experience
Work History
Server
Carrabba's Italian Grill
Baltimore, MD
06.2023 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
Standardized Patient
Johns Hopkins University
Baltimore, MD
10.2016 - 11.2022
- Portrayed range of patients for training and assessment of clinical skills for health sciences learners.
- Analyzed interpersonal skills and collaborated with medical professionals on best methods to improve bedside manner.
- Organized data entry system to maintain updated simulation and exam information
Room Service Attendant
Sheraton Hotel Baltimore North
Towson, MD
09.2017 - 05.2018
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Suggested food and beverage upsells to guests to maximize profits.
- Resolved guest complaints to maintain complete customer satisfaction.
- Inspected completed meals against individual orders to verify accuracy.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Practiced food safety and sanitation habits and followed compliance requirements.
Education
Bachelor of Science - Theatre Performance
Towson University
Towson, MD06.2011
Electronic Media And Film
Loyola Blakefield
Towson, MD06.2007
Skills
- Verbal and Written Communication
- Service Oriented
- Quick to adapt
- Problem Solving
- Relationship Building
- Customer Service and Rapport
- Team Player
- Specials Promotion and Upselling
- Goal Setting
- Computer Skills
Timeline
Server
Carrabba's Italian Grill
06.2023 - Current
Room Service Attendant
Sheraton Hotel Baltimore North
09.2017 - 05.2018
Standardized Patient
Johns Hopkins University
10.2016 - 11.2022
Bachelor of Science - Theatre Performance
Towson University
Electronic Media And Film
Loyola Blakefield
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