Years of professional experience
Francis Callahan
Perry,GA
Summary
Determined leader with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
24
24
Work History
Assistant Grocery Manager
Publix Super Markets Inc
Kathleen, GA
08.2019 - Current
- Engaged customers and provided very high level of service.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting team members.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Set and updated weekly work schedules considering customer levels, promotions and employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity, safety and strengthen team performance.
Grocery Team Leader
Publix Super Markets Inc
Kathleen, GA
04.2018 - 08.2019
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Construction Site Supervisor
Publix Super Markets Inc
Bonaire, GA
11.2017 - 04.2018
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Read and communicated to others details from various construction blueprints relating to construction of grocery store from concrete slab to open for business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Received all scheduled and unscheduled construction materials, inspected for damages, verified deliveries against master list of expected deliveries.
- Communicated damaged deliveries to relevant parties for insurance claims ands expedited replacement of damaged items to keep store opening on schedule.
- Liaised with subcontractors regarding customer expectations, time tables, availability of materials; coordinated between multiple subcontractors as needed.
Customer Service Team Leader
Publix Super Markets Inc
Kathleen, GA
09.2011 - 11.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled day-to-day customer contact face to face and via phones, faxes and emails.
- Cross-trained and provided back up for customer service managers.
- Completed all new-hire paperwork for all new store associates and completed all on-boarding and initial training.
- Effectively managed payroll and timekeeping, and paperwork for 80-120 employees.
- Trained new personnel regarding company operations, policies and services.
Customer Service Office Staff Member
Publix Super Markets Inc
Perry, GA
09.2008 - 09.2011
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
General Manager
Domino's Pizza
Perry, GA
07.1997 - 03.2008
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and food ingredients, kitchen appliances and supplies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Undergraduate Studies -
Suffolk University
Boston, MAHigh School Diploma -
Boston College High School
Dorchester, MA05.1993
Skills
- Excellent Verbal and Written communication skills
- Analytical and Critical Thinking
- Business planning
- Strategic planning
- Staff Management
- Conflict Resolution
- Training and Onboarding
- Dynamic problem solving
- Supply level management
Timeline
Assistant Grocery Manager
Publix Super Markets Inc
08.2019 - Current
Grocery Team Leader
Publix Super Markets Inc
04.2018 - 08.2019
Construction Site Supervisor
Publix Super Markets Inc
11.2017 - 04.2018
Customer Service Team Leader
Publix Super Markets Inc
09.2011 - 11.2017
Customer Service Office Staff Member
Publix Super Markets Inc
09.2008 - 09.2011
General Manager
Domino's Pizza
07.1997 - 03.2008
Undergraduate Studies -
Suffolk University
High School Diploma -
Boston College High School
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