Francis Carlson
San Francisco,CA
Summary
Forward-thinker and resourceful professional with substantial experience overseeing and maintaining all aspects of organizations operations across fast-paced environments. Proven success in driving revenue growth as well as managing key accounts and business processes by planning and executing best practices. Instrumental in directing several operations, such as payroll administration and onboarding/recruitment tasks to increase company’s productivity. Skilled at gathering data/records and supporting customers by addressing queries and identifying/resolving complex issues. Refined communicator with remarkable leadership, flexibility, analytical, and attention to detail skills.
Overview
8
8
years of professional experience
Work History
Truckload Account Specialist
MoLo Solutions
04.2019 - 06.2025
- Monitor complete shipment process from start to completion to evaluate quality assurance of products.
- Enhance personnel skills and improve workflow productivity by performing remote work tasks.
- Act as liaison between clients and address/resolve complex issues on priority basis to attain complete customer’s satisfaction.
- Demonstrated expertise in managing key accounts using Salesforce and Mastery.
- Drove revenue growth over millions dollars and successfully managed business operations of client up to five times by executing best market practices.
- Streamlined operational processes by leveraging transportation management systems to efficiently coordinate shipments, optimize carrier selection through cross team collaboration, and support seamless delivery execution for high-volume clients.
Human Resources Administrative Assistant
Guaranteed Rate
08.2017 - 04.2019
- Steered several onboarding and recruitments processes, such as creating letters of explanation to check employee’s background, W’2s and preparing reports based on termination packets and last payments.
- Maintained new employee personnel information by developing ADP profile through deployment of ADP software.
- Led and aided payroll department to manage arrears reports by analyzing data in excel as well as providing guidance through coordination with employees.
- Optimized company’s operations by overseeing and entering/adding/computing benefits into Cobra system.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
Education
Bachelor of Fine Arts - undefined
Milwaukee Institute of Art and Design
Milwaukee, WISkills
- Key Account Management
- Business & Revenue Growth
- Operational Excellence
- Quality Assurance
- Strategic Planning & Execution
- Lane Quoting
- Complex Problem Resolution
- Reporting & Documentation
- Data Research & Analysis
- Stakeholder Engagement
- Team Leadership & Training
- Customer Support
- Salesforce, Mastery, Microsoft Office Suite
Timeline
Truckload Account Specialist
MoLo Solutions
04.2019 - 06.2025
Human Resources Administrative Assistant
Guaranteed Rate
08.2017 - 04.2019
Bachelor of Fine Arts - undefined
Milwaukee Institute of Art and Design
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