Francis Castro
Fair Lawn
Summary
Empathetic candidate experienced in safely transporting patients to and from locations. Patient oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. Knowledge of hospital protocols and strong problem-solving skills ensure smooth and efficient patient transfers. Professional paraprofessional with solid foundation in educational support and classroom management. Experience in aiding teachers with instructional tasks and maintaining a positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Bloomingdale Outlets
01.2026 - Current
- Deliver exceptional customer service through personalized styling assistance and expert product recommendations in a luxury retail environment.
- Maintain visual merchandising standards to uphold Bloomingdale’s premium brand image.
- Process transactions accurately and efficiently while resolving customer concerns with professionalism.
PARAPROFESSIONAL
ESS
Bergen County
10.2025 - 12.2025
- Supported classroom activities by assisting teachers with lesson plans and student engagement.
- Implemented individualized support strategies to enhance students' learning experiences.
- Collaborated with educators to develop and adapt instructional materials for diverse learners.
- Advocated for student needs within multidisciplinary teams, contributing to comprehensive support strategies.
- Supported special education initiatives by coordinating appropriate accommodations for students with diverse learning needs.
Swim Instructor
Big Blue Swim School
Paramus
07.2025 - 12.2025
- Developed and implemented tailored swim curricula for diverse age groups and skill levels.
- Conducted safety assessments and enforced compliance with aquatic safety regulations.
- Mentored and trained junior instructors in effective teaching techniques and methodologies.
- Designed engaging lesson plans to enhance student participation and skill acquisition.
Patient Transporter/Dispatcher
Englewood Health
Englewood
05.2022 - 06.2025
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Coordinated patient transport requests across hospital departments, ensuring timely and safe movement of patients to diagnostic, treatment, and discharge areas.
- Assigned and monitored transport staff schedules, balancing workload and prioritizing urgent or critical transfers.
- Communicated effectively with nursing units, emergency departments, and ancillary services to streamline patient flow.
- Maintained accurate transport logs and documentation for compliance and operational efficiency.
- Oversaw equipment readiness, including stretchers, wheelchairs, and beds, ensuring cleanliness and functionality.
- Supported patient comfort and safety by verifying identification, confirming destinations, and addressing concerns during transit.
- Collaborated with supervisors to improve dispatch protocols and reduce patient wait times.
Barista
Starbucks
Paramus, NJ
01.2022 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Food Runner/ Dessert Preparer
Oceanos
Fair Lawn, NJ
11.2018 - 12.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Associate In Science -
Bergen Community College
Paramus, NJ05-2022
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Patient transportation
- Bedside manner
- Professionalism and ethics
- Infection control
- Behavior management
- Effective communication
- Helping students with special needs
- Equipment disinfection
- Emotional support
- Dispatching procedures
- Decision-making
Certification
Auto Collision Repair Certification.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bloomingdale Outlets
01.2026 - Current
PARAPROFESSIONAL
ESS
10.2025 - 12.2025
Swim Instructor
Big Blue Swim School
07.2025 - 12.2025
Patient Transporter/Dispatcher
Englewood Health
05.2022 - 06.2025
Barista
Starbucks
01.2022 - 04.2022
Food Runner/ Dessert Preparer
Oceanos
11.2018 - 12.2021
Associate In Science -
Bergen Community College