Francis Crisostomo

Setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction

***Please refer to job specifics below***

• Loaded vans and delivered packages by driving, climbing in and out of vehicle, and walking in various all weather conditions while adhering to strict safety standards on and off the road
• Solved problems independently using critical thinking skills
• Interacted with Amazon customers and general public with a professional and positive temperament
• Managed and supervised between 20-30 drivers, acting as their main point of contact at base. Assisted drivers with resolving day to day issues on the road

• Revenue Generation :
• Drove results by soliciting and securing business through proactive and consultative sales approach practices
• Effectively collaborated with partner vendors and other departments/divisions of the company to capture and service events
• Understands cost structure and incorporates into solution designs according to established company profitability guidelines
• Generated $6+ Million Dollars in revenue for company/hotel partners
• Relationship Management :
• Delivered exemplary service by cultivating and maintaining relationships with customers, hotel colleagues and various supporting departments
• With thorough research via CRM, understood customer history which resulted in a more personalized customer experience
• People Development :
• Provided direct leadership and guidance to sales colleagues
• Valued people by promoting a culture of high performance, accountability and continuous improvement

Setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction

• Equipment Operation :
• Ensured flawlessly executed events through accurate and timely setup, operation, and breakdown of equipment
• Customer Service :
• Exceeded expectations and needs of internal and external customers
• Maintained positive relationships with all clients on-site through effective communication
• Understood and fostered hotel/client relationship
  
• Technical Ability :
• Fully knowledgeable about technical aspects of the role and demonstrated operational ability to troubleshoot and problem solve with equipment and software issues
• Handled equipment challenges and changes in a timely and professional manner