Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANCIS CROWLEY

Federal Way,WA

Summary

Dependable, self sufficient skilled individual. Am a self starter, motivated to ensure tasks are completed, not only in a timely manner, but meets or exceeds client standards and expectations.

Collaborates well with other team members and willing to help in any capacity to complete jobs.

Overview

28
28
years of professional experience

Work History

Home Remodeler

Self
05.2022 - Current
  • Performed skilled plumbing, electrical, and some HVAC work as needed for comprehensive home remodeling services.
  • Advised clients on design choices based on current trends and functional considerations, resulting in aesthetically pleasing spaces that met their needs.
  • Conducted thorough post-project evaluations to ensure complete client satisfaction before closing out contracts.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.

Shop Owner

South Seattle Cannabis
08.2018 - 01.2022
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Coached, counseled and disciplined employees.
  • Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.

Owner Operator Real Estate Portfolio

Portfolio One LLC
10.2012 - 02.2017
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and asset acquisition.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and independence.

Home Remodeler/Flipper

Self
08.2006 - 08.2011
  • Purchased foreclosed home from King County Auction.
  • Worked with Contractors to remodel/rehabilitate homes quickly to ensure property could be sold on market as quickly as possible.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.

Front Office Manager

Kimpton Group Hotels
04.1996 - 08.2006
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Coached employees through day-to-day work and complex problems.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Education

No Degree - Business Management

University of Washington
Seattle, WA

High School Diploma -

Chief Sealth High
Seattle, WA
06.1989

Skills

    Structural Repairs

    Project Management

    Quality Control

    Tile Installation

    Hand-tool proficiency

    Adaptability and Flexibility

    Relationship Building

Timeline

Home Remodeler

Self
05.2022 - Current

Shop Owner

South Seattle Cannabis
08.2018 - 01.2022

Owner Operator Real Estate Portfolio

Portfolio One LLC
10.2012 - 02.2017

Home Remodeler/Flipper

Self
08.2006 - 08.2011

Front Office Manager

Kimpton Group Hotels
04.1996 - 08.2006

No Degree - Business Management

University of Washington

High School Diploma -

Chief Sealth High

Similar Profiles

CREATE PROFILE
FRANCIS CROWLEY