Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francis Devadass

Federal Way,WA

Summary

My passion is to learn everything there is to know, and to always grow no matter the obstacles. I pride myself on always putting my best foot forward, and accomplishing anything I set my mind towards. Excited about any and all opportunities in taking the next career step.

Overview

11
11
years of professional experience

Work History

Lead Operations Associate

Chase Bank
03.2023 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Analyzed data to identify trends and patterns and exercise strategic decisions.
  • Performed regular safety/Operational audits to establish compliance with safety regulations.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Maintained database systems to track and analyze operational data.

SALES CONSULTANT MANAGER

AT&T
12.2020 - 01.2023
  • Researched market trends and competitor performance to inform strategy
  • Leveraged KPI data to increase sales and improve account management strategies
  • Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and profit margins
  • Worked with department managers to meet staffing and resource levels for expected demands
  • Handled performance management and compensation decisions to recognize and motivate employees
  • Prepared budgets and approved budget expenditures
  • Oversaw regional and local sales managers and staffs
  • Determined price schedules and discount rates
  • Resolved customer complaints regarding sales and service
  • Reviewed operational records and reports to inform sales strategy
  • Negotiated and executed fair and profitable contracts
  • Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.

PERSONAL LOAN SPECIALIST

U.S Bank
11.2017 - 12.2020
  • Assisted clients with selecting optimal loan products by explaining rates and terms
  • Identified positive and negative markers in applicant financial histories through careful reviews
  • Managed financial award systems, advising students on procedures and helping select candidates based on loan eligibility
  • Resolved customer complaints quickly, employing knowledge of loan products, bank policies and customer service strategies
  • Brought in new clients and increased revenue by promoting bank and available services
  • Obtained approvals by helping underwriters resolve problems with mortgage applications
  • Established effective credit policies and lines, procedures and standards for loans in collaboration with senior management
  • Approved loans within specified limits and referred loan applications outside those limits to management for review
  • Maintained up-to-date knowledge on all aspects of lending regulations and guidelines as well as new product offerings.

NIGHT DUTY MANAGER

Hen House Market
05.2014 - 09.2017
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided efficient and courteous service to customers at all times
  • Checked shelf labels for each item for pricing accuracy
  • Performed daily cycle counts to ensure accuracy of inventory levels
  • Utilized computer software to update item locations and maintain accurate stock lists
  • Followed all safety protocols when lifting heavy objects or operating machinery.

CASHIER ASSISTANT MANAGER

Hyvee
12.2013 - 05.2014
  • Delivered quick, professional, and friendly check-out experience to customers
  • Optimized cashier performance by providing feedback and coaching
  • Enforced all front-end policies and procedures including dress code and attendance
  • Complied with all local, state and federal food safety laws
  • Supervised shift operations by monitoring employee performance, providing feedback when necessary, and enforcing safety regulations
  • Handled large amounts of money and supported accuracy of financial transactions.

Education

HIGH SCHOOL DIPLOMA -

Johnson County Community College
Overland Park, KS

HIGH SCHOOL DIPLOMA -

BluveValley North Highschool
Overland Park, KS

Skills

  • Time Management
  • Sales Process
  • CRM Software
  • Sales Expertise
  • Team Oversight
  • Coaching And Mentoring
  • B To B Sales
  • HR And Payroll
  • Sales Quota Management
  • Closing Techniques
  • Lean principles
  • Process Improvements

Languages

Tamil
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Operations Associate

Chase Bank
03.2023 - Current

SALES CONSULTANT MANAGER

AT&T
12.2020 - 01.2023

PERSONAL LOAN SPECIALIST

U.S Bank
11.2017 - 12.2020

NIGHT DUTY MANAGER

Hen House Market
05.2014 - 09.2017

CASHIER ASSISTANT MANAGER

Hyvee
12.2013 - 05.2014

HIGH SCHOOL DIPLOMA -

Johnson County Community College

HIGH SCHOOL DIPLOMA -

BluveValley North Highschool

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Francis Devadass