Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Francis Diamond

Aurora,Colorado

Summary

Over 24 years of experience in airline catering industry and over 3-decades experience in food service. Friendly, outgoing, and previous experience working with diverse teams. Fast learner and easily adaptable to most environments with an eagerness to learn. Exceptional time management skills and multitasking abilities. Details oriented on multiple levels. Experience with warehouse equipments such as forklifts, cherry pickers, powerjacks etc.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Equipment Room Lead

United Ground Express
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Quality Instructor/Trainer

United Ground Express
01.2021 - Current
  • Developed and implemented engaging lesson plans to enhance student learning experiences.
  • Facilitated classroom discussions to promote critical thinking and collaborative learning.
  • Assessed student performance through diverse evaluation methods, ensuring comprehensive feedback.
  • Mentored junior instructors, fostering professional development and teaching effectiveness.
  • Organized workshops and training sessions to support continuous improvement in teaching practices.
  • Facilitated interactive discussions to enhance student understanding and retention of material.
  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Evaluated student performance through assessments, providing constructive feedback for improvement.
  • Mentored junior instructors on best practices for classroom management and instructional strategies.

Cabin Cleaning Lead

United Ground Express
11.2019 - Current
  • Assign assignments to agents making sure their jobs are done in a professional manner.
  • Make sure air crafts are sanitized, clean, and ready for departure

Equipment, Sanitation and Liquor (ESL) Lead

United Airlines Chelsea
11.2014 - Current
  • Lead team of 50-100 associates to handle large volumes of modules and carriers
  • Manage time schedules of associates to satisfy their needs and needs of daily operations
  • Properly train associates on all tasks and teach correct safety habits
  • Inspect equipments and devices to ensure they are functional and items needed are stocked properly and rotate before moving and or use in other departments.

Chef Assistant

Groger
10.2018 - 05.2021
  • Cashier/Customer Service
  • Daily Kitchen Prep
  • Stocking cold and hot items

Production Lead

Continental Airlines Chelsea
11.2011 - 11.2014
  • Assigned daily tasks to associates and monitored stations so that recipes are followed accordingly
  • Followed food safety procedures including temping, labeling in detail
  • Prepared and stocked each station with proper equipment before and after shift

Warehouse Associate

United Airlines Chelsea
10.2007 - 09.2011
  • Received large quantities of food product and checked its quality, amount, serial number, and expiration date
  • Organized the received products by labeling and placing them in the proper place
  • Delivered product to necessary locations (dry storage, cooler, freezer, etc.) and departments (production, ESL)

Education

Certificates - Hospitality and Tourism, Professional Dining Room Management, Tableside Service

Guam Community College
Mangilao, Guam
01.1991

High School Diploma -

Truk High School
Federated States Of Micronesia
05.1986

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Time management
  • Attention to detail
  • Flexible and adaptable

Certification

  • Trained as an instuctor or trainer for 2 yrs. Jan 2022 to 2023.
  • Certified in Professional Dinning room management from Coronell University.

Languages

japanese
Elementary

Timeline

Equipment Room Lead

United Ground Express
05.2024 - Current

Quality Instructor/Trainer

United Ground Express
01.2021 - Current

Cabin Cleaning Lead

United Ground Express
11.2019 - Current

Chef Assistant

Groger
10.2018 - 05.2021

Equipment, Sanitation and Liquor (ESL) Lead

United Airlines Chelsea
11.2014 - Current

Production Lead

Continental Airlines Chelsea
11.2011 - 11.2014

Warehouse Associate

United Airlines Chelsea
10.2007 - 09.2011

Certificates - Hospitality and Tourism, Professional Dining Room Management, Tableside Service

Guam Community College

High School Diploma -

Truk High School

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Francis Diamond