Francis Ekechi

• Process daily incoming car sales files and general paperwork from sale locations
• Review and approve car sales transactions within the processing system
• Compare customer paperwork to processing system
• Communicate paperwork discrepancies to team members to address with Dealership personnel
• Separate and make photocopies of required documents for funding packets
• Utilize daily tracking tool to record the disposition of the file throughout the life cycle
• Coordinate and complete team storage and filing needs
• Assist in file pull requests for the team as needed
• Process daily outgoing mail to financial institutions

• Prospect, source, and collect data needed to generate interest for new client relationships via inbound and outbound calls.

• Set appointments by outbound and inbound telephone calls to ensure 100% client satisfaction; appointment goal is 20 appointment points/month while in training; moves to 30 appointment points/month ongoing.

• Hit daily, weekly, and monthly internal and external performance goals.

• Ability to manage 135 outbound dials per day.

• Collect over 400 pieces of data per month for each client.

• Quality score equal to 65% or higher each month.

• Navigate the internet and use Salesforce CRM quickly and efficiently.

• Ability to prepare for a weekly MAP with direct manager to discuss major projects, activity, and potential business issues, which result in leaving with five key projects for the next week.

• Ability to consistently play a key role within the team in one of the following areas: huddles, positivity, identity, board management, unity, or celebrations.

• Responded to customer inquiries, providing detailed explanation of claims process.
• Reviewing claimant applications for completeness.
• Contacting claimants to request missing information and Inputting information into the state agency's database.
• Assisting with any additional tasks needed in processing unemployment claims.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Coordinate and Execute tenant yearly recertification's.
• Answering and forwarding calls to the appropriate department.
• Responding to emails and addressing tenant concerns.
• Perform yearly unit inspections for damages and any immediate concerns.
• Input data into the Employer's computer system.
• Creating work orders for maintenance.
• Verify tenant documentation to determine eligibility for low-income housing.
• Purchase Orders as requested by the manager.
• Light clerical work as requested by the manager.