Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francis Elliott

Langhorne,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Store Manager

Goodyear Auto Service Center
12.2007 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Reported issues to higher management with great detail.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted in recruiting, hiring and training of team members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

N.B Forest High School
Jacksonville, FL
06.1991

Skills

  • Organizational Structuring
  • P&L Management
  • Hourly shift management
  • Relationship building and management
  • Product Promotion
  • Operations
  • Performance Reviews
  • Employee Relations
  • Operational Efficiency
  • Bank deposit procedures
  • Scheduling
  • Supply Ordering
  • Team motivation
  • Customer Service Management
  • Employee reviews
  • Employee Development
  • Payroll Administration and Timekeeping
  • Training and mentoring
  • Performance Evaluations
  • POS Systems
  • Performance Evaluation and Monitoring
  • Store operations
  • Sales Promotion
  • Employee Training
  • KPI Tracking

Timeline

Store Manager

Goodyear Auto Service Center
12.2007 - Current

High School Diploma -

N.B Forest High School

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Francis Elliott