Francis Farfan

• Led cross-functional teams to deliver successful high value fundings on time, enhancing company reputation and decreasing operational risk.
• Fostered strong relationships with key clients, leading to repeat business and client satisfaction.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Maintained compliance while processing notices for funding requests for myself and my team.
• Approved wire requests and reversals on a case by case basis for proper remediation.
• Enhanced collaboration between team members by holding weekly meetings and ensuring follow-up.
• Increased efficiency by streamlining daily reporting and implementing new tracking tools for the team.

• Managed a $55 million district of 12k+ customers composed of 6 branches and 23 employees.
• Guided my managers and staff in generating leads and securing contracts with local dealers.
• Evaluated profit and loss statements to identify strengths, weaknesses, and implement improvement plans as needed.
• Assessed employee performance through KPI's to coach, train, and provide guidance to reach company goals.
• Reviewed individual branch operations quarterly to ensure compliance and applied action plans when necessary.
• Ensured all optional credit and non-credit products were presented properly and offered to all eligible customers.
• Prioritized secured lending to protect company assets.
• Developed reports to track monthly progress for production and delinquency goals.
• Prepared and held weekly meetings for my team and senior management.

Accomplishments:

• Member of the company's Women's Leadership Program
• Increased branch profit 444% in my first year as a manager
• Awarded 2016 employee of the year
• Coached and developed the top performing employees in the district who were awarded employee of the year for 2017, 2018 & 2019
• Trained and mentored my assistant manager through 2020 resulting in their branch manager promotion in 2021
• #1 in the region for 1st lien secured volume in 2020
• Passed branch compliance audits from 2016-2022 with an 85% or higher